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Inside Sales Client Manager - Harlow

Company: Pitney Bowes
Job type: full-time
Category: Marketing and Advertising

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Job description

Job Description:

Description: As a Client Manager at Pitney Bowes, you thrive on building long-term relationships with clients that support business development, growth and client retention. The key focus of this position is to protect and extend the relationship with existing Pitney Bowes clients (current equipment and solutions under current contracts. You will deliver with precision and you see opportunities where others see challenges. Build. Deploy. Bridge. Grow. In this role, you will join our Inside Sales Team in Harlow and report to Inside Sales Manager you will be responsible for: * Providing first line Client Relationship Management for purchase, leasing, rental and Customer Loyalty group * Focusing on single sites for existing clients and competitor displacements with Small Office / Home Office / Bottom of the Line equipment * Providing end-to-end client experience for transactional orders * Identify upsell/cross sell opportunities across all product lines including our software shipping products * Acting as an escalation point for clients and communicating via multiple channels such as phone, webchat and video links Qualification: * Previous Account Management experience required (preferably B2B) * Proficient in Windows applications including; E-mail, MS Word, Excel, and Internet Explorer (all required) * Knowledge of CRM's system (desirable) * Strong organization and planning skills * Effective customer service and client care * Strong communication and problem solving skills * Self-motivated with demonstrated examples of initiative taken * Goal oriented / experience working to targets * Experience of working in a fast paced and ever changing environment * Desirable - Knowledge of Software and SaaS sales is desirable The Team Within our Small/Medium Business (SMB) Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We are a leading global provider of postage meters and have approximately one million meters installed in North America and over three-hundred thousand meters installed in other international markets. Who we are? Pitney Bowes (NYSE: PBI) is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes. The Small Print Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. All interested individuals must apply online. ***No Agencies Please***

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