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Customer Service Adviser (Evening/Night Shift) - Belfast

Company: Babble Group
Pay: £7.00 - 8.00 Hourly, 7.95/hr, with excellent bonus plus excellent company benefits. Start
Job type: contract
Category: Consumer Services

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Job description

The Babble Group are delighted to be recruiting for several full time NIGHT SHIFT Customer Service roles on behalf of our global clients.

Hours;

Working hours - Shift patterns work on a 5-week rotation they are Mon - Fri 6.15pm - 2.15am for 3 weeks then Tuesday to Friday 6.15pm to 2.15am and Saturday 2pm-10pm for 2 weeks During a 6 week rotation you will get 4 weekends off and only work 2 Saturdays!

What you will be doing:

As the first point of contact on the telephone with our clients' customers, you will be expected to deliver an exceptional, commercially focused and professional customer experience at all times, assisting customers as required and looking for potential sales opportunities in order to meet your daily targets.

Location:


The successful candidate will be based at one of our client contact centres in Belfast.

Job Purpose:


To handle incoming and/or outgoing calls to customers, answering queries and resolving in line with your training.
Identify suitable sales opportunities to upsell or cross sell products which will add value to the customer and to close these sales on a timely manner.
Handle customer objections in a suitable manner.
Work as a team, sharing best practice approaches to ensure that the customer experience is always as best as it can be.
Maintain accurate information on the clients systems.
Work to daily targets (e.g. call times, KPI's, sales targets)
Escalate issues to your line manager where appropriate.




What you need:


Minimum six months experience of working in a contact centre environment is desirable, but experience of dealing with customers (e.g. retail or hospitality, etc) would also be applicable.
Excellent telephone manner and/or experience of dealing with customers face to face.
Basic PC skills.
Results driven and experience of working to targets.
Excellent communication skills - a good listener who is able to understand the customer needs whilst delivering exceptional service.
Friendly, with pride in delivering excellent service.
Open and trustworthy.
Flexible.



What is on offer:


Salary: 7.95 Per Hour Plus Bonus.

Bonus: All roles have significant bonus potential.

Benefits: Excellent benefits as associated with a large global employer.

For a further discussion on the roles available and how your experience may match these, select APPLY NOW and we will call you back today. Training starts 6th Feburary 2017

The Babble Group is acting as a recruitment agency for these permanent vacancies




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