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Service Delivery Team Leader - Buckingham

Company: The SmartList
Pay: £24000.00 Annually
Job type: full-time
Category: Consumer Services

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Job description

Reference: TSLCB0720

Job title: Key Account Support Team Leader

Salary: Up to 24,000 company bonus OTE 2,000 per year

Location: Buckingham

Working hours: Permanent, Full-time. 38 hours per week

We are delighted to be working on behalf of a young successful company that is extremely proud of what it does in the environmental sector in Buckingham. They believe the true success of their business lies with their people, they work hard in a professional environment but ensure there is still fun along the way and this is due to mutual trust and respect. Contributions from all employees is recognised and valued and they focus on promotion from within.

An exciting opportunity has arisen for a Key Account Support Team Leader to join their "family" in Buckingham. You will be providing a first class customer experience to clients, through direct management of customer enquiries and supporting the team to deliver the same high service levels.

Key duties as Key Account Support Team Leader to include:
- Assist key account support Manager in the effective day to day running of the key account support team, offering first line support to the key account support Executives and first level escalation support for internal and external clients
- Managing the daily administrative activities for the team, including allocating of incoming emails to the key account support executives, daily reports, systems management, accurate set up of new customers/sites in the systems.
- Dealing with incoming service requests/enquiries and failures via telephone and email
- Liaising with the service delivery partners to ensure clients requests are managed and resolved within the agreed SLA's
- Accurately record all incoming events on the CRM system as well as ensuring the service information and prices are up to date.
- Monitor and provide weekly reports on the performance of the team.

The ideal candidate for this role will have experience in a team leader/supervisory role and be comfortable working in a fast paced service delivery environment. To be successful in this Team Leader position you will be used to working to deadlines and dealing with customer escalations. You will have excellent written and verbal communication skills and strong IT skills. You will also be proactive, organised, flexible and approachable.

Are you the Key Account Support Team Leader we are looking for in Buckingham?

If yes, please click the "Apply" button today. You will be directed to a short online assessment to support your CV.

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