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Customer Relations Manager - Edinburgh

Company: Keillar Resourcing
Pay: £20600.00 - 24100.00 Annually, Very good ones including flexi
Job type: full-time
Category: Financial Services

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Job description



Working for a major bank you need very good complaint handling experience from a BUSINESS perspective - not PPI etc.

You'll get 4 weeks training on systems/process/procedures. Must have complaint handling in regulated environment - business banking (lending).if you haven't done this for a while then that's not an issue. NOT PPI/Debt Recovery backgrounds - must be business banking as need to pick up quickly.Complaint handling - no other elements to the role. From all areas of business banking.Responding by telephone/email/letter - all responses by phone.Must be resilient, maintain relationship while complaint being investigated. Customer focus. Experience of difficult conversations and remain calm, polite and helpful. Build trust with customer.Hours Mon-Fri 8-4, 9-5, 10-6, one in 5 Saturdays 9-2 (day off in the week).Must have business banking (lending experience preferred), need to write reports on what they've done re lending decisions.Strong customer focus. Excellent written skills to record the complaint thoroughly at each stage. Audit trail must be clear.


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