Your personal job search agent

Find a job



    show more options

Customer Relations Manager - Edinburgh

Company: Keillar Resourcing
Pay: £20600.00 - 24100.00 Annually, Very good ones including flexi
Job type: full-time
Category: Financial Services

Apply now
(no registration required)

Upload your resume
see similar jobs you may like
find connections at this company

Job description

Working for a major bank you need very good complaint handling experience from a BUSINESS perspective - not PPI etc.

You'll get 4 weeks training on systems/process/procedures. Must have complaint handling in regulated environment - business banking (lending).if you haven't done this for a while then that's not an issue. NOT PPI/Debt Recovery backgrounds - must be business banking as need to pick up quickly.Complaint handling - no other elements to the role. From all areas of business banking.Responding by telephone/email/letter - all responses by phone.Must be resilient, maintain relationship while complaint being investigated. Customer focus. Experience of difficult conversations and remain calm, polite and helpful. Build trust with customer.Hours Mon-Fri 8-4, 9-5, 10-6, one in 5 Saturdays 9-2 (day off in the week).Must have business banking (lending experience preferred), need to write reports on what they've done re lending decisions.Strong customer focus. Excellent written skills to record the complaint thoroughly at each stage. Audit trail must be clear.

More jobs you may like

Bank Relationship Manager
Optoelectronic Modules Engineering Manager
Payroll Executive
Recruitment Consultant - Perm, Finance and Accountancy
Quantity Surveyor Civil Engineering

New account

Log in

Current country: :: Contact us :: Terms of use :: Privacy policy :: Credits :: Benji Jobs international: Jobs in the US :: Jobs in the UK :: Jobs in Canada

Jobs in Argentina
Jobs in Australia
Jobs in Austria
Jobs in Bahrain
Jobs in Belgium
Jobs in Brazil
Jobs in Canada
Jobs in Chile
Jobs in China
Jobs in Colombia
Jobs in Czech Republic
Jobs in Denmark
Jobs in Finland
Jobs in France
Jobs in Germany
Jobs in Greece
Jobs in Honk Kong
Jobs in Hungary
Jobs in India
Jobs in Indonesia
Jobs in Ireland
Jobs in Israel
Jobs in Italy
Jobs in Japan
Jobs in Korea
Jobs in Kuwait
Jobs in Luxembourg
Jobs in Malaysia
Jobs in Mexico
Jobs in Netherlands
Jobs in New Zealand
Jobs in Norway
Jobs in Oman
Jobs in Pakistan
Jobs in Peru
Jobs in Philippines
Jobs in Poland
Jobs in Portugal
Jobs in Quatar
Jobs in Romania
Jobs in Russia
Jobs in Saudi Arabia
Jobs in Singapore
Jobs in South Africa
Jobs in Spain
Jobs in Sweden
Jobs in Switzerland
Jobs in Taiwan
Jobs in Turkey
Jobs in the United Arab Emirates
Jobs in the United Kingdom
Jobs in the United Stated
Jobs in Venezuela