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Customer Service Consultant - Sheldon

Company: Resource Solutions - TSB (Temp)
Pay: £8.40 Hourly
Job type: contract
Category: Executive Office

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Job description



This is an exciting opportunity to join Customer service contact centre in Sheldon, We are looking for enthusiastic individuals to be part of a vital team taking responsibility for both telephony and written enquiries. You will be responsible for ensuring customer requests are dealt with accurately and thoroughly and in line with the bank's policy, whilst maintaining excellent customer service.

Job Responsibilties - - To carry out a range of assigned specialist clerical/technical/telephony support duties in accordance with predetermined procedures and service standards under appropriate guidance and direction.
- Respond to a range of enquiries, ensuring that customers requirements are clarified were necessary, referring issues to senior colleagues where appropriate.
- When required prepare a range of returns and reports as appropriate.
- Support and assist colleagues within the team providing guidance and support to less experienced team members as appropriate.
- Where required verify and check the work of other colleagues.
- Contribute to the completion of the team's workload.
- Identify and suggest improvements to new and existing processes/procedures/systems.
- Undertake duties at a similar or lower level as required.


PERFORMANCE MEASURES- Timely completion of own work/contribution to team workload
- Meeting targets for accuracy, quality, volume and agreed service levels
- Satisfactory resolution of queries
- Adherence to procedures and regulations
- Contribution to continuous improvement
- Ongoing development of own knowledge and skills


Providing Excellent Customer Service: Exceed the expectations of internal and external customer through the quality of customer service.


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