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Customer Services Team Leader - Exeter

Company: Sarah West Recruitment
Pay: competitive salary, enhanced holiday, pension, free parking, discounts
Job type: full-time
Category: Consumer Services

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Job description

Customer Services Team Leader Exeter Competitive enhanced package Your role as Customer Services Team Leader will be to support the Customer Service Manager to ensure all sales orders, customer enquiries and requests for information are handled in line with the company's and customers agreed deadlines. The team that you will work with is fast paced and in constant contact with suppliers, customers, logistics, warehouse and updating all concerned parties throughout the enquiry, sales ordering process and delivery. Main Responsibilities as Customer Service Team Leader will include: - Oversee and report on shipping/ logistics of stock
- Monthly review of customer quotes and debtors
- Co-ordinate the updates of any pricing amendments
- Work with the team to review stock levels and website information
- Review and release shortage and faulty credits
- Chair monthly departmental meetings
- Deal with customer orders, queries, credit requests and information requests of personal managed accounts
- Communicate and/or resolve all matters of customer complaints
- Maintain records and files of work conducted to ensure fully SOX compliant
- Liaise with the company's third party Distribution Centre to ensure customers and also costs are kept within budget
- Build customer relationships to help with smooth admin process
- Notice where efficiencies and improvements can be made
- Effectively support the sales team through seeking out and providing accurate information and data
- Advise customers on product availability matters via incoming shipment information and Marketing support
- Undertake project work as may from time to time be necessary.
What skills / experience are required as Customer Services Team Leader? - Ability to deal with changing deadlines
- Great communication - verbal and written
- Eye for detail
- Training other members of staff
- B2B processing of orders and resolving escalated complaints
- Multi-task.
The role as Customer Services Team Leader comes with a competitive salary, enhanced holiday of 25 days/ year (plus bank holidays) 35.25 hours working week, discounts on products and bonus, matched pension contributions (max 8%), free parking and employee discounts.

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