JOBrep.com
Your personal job search agent

Find a job

what?

where?

    show more options

Customer Services Team Leader - Exeter

Company: Sarah West Recruitment
Pay: competitive salary, enhanced holiday, pension, free parking, discounts
Job type: full-time
Category: Consumer Services

Apply now
(no registration required)

Upload your resume
or
see similar jobs you may like
or
find connections at this company

Job description

Customer Services Team Leader Exeter Competitive enhanced package Your role as Customer Services Team Leader will be to support the Customer Service Manager to ensure all sales orders, customer enquiries and requests for information are handled in line with the company's and customers agreed deadlines. The team that you will work with is fast paced and in constant contact with suppliers, customers, logistics, warehouse and updating all concerned parties throughout the enquiry, sales ordering process and delivery. Main Responsibilities as Customer Service Team Leader will include: - Oversee and report on shipping/ logistics of stock
- Monthly review of customer quotes and debtors
- Co-ordinate the updates of any pricing amendments
- Work with the team to review stock levels and website information
- Review and release shortage and faulty credits
- Chair monthly departmental meetings
- Deal with customer orders, queries, credit requests and information requests of personal managed accounts
- Communicate and/or resolve all matters of customer complaints
- Maintain records and files of work conducted to ensure fully SOX compliant
- Liaise with the company's third party Distribution Centre to ensure customers and also costs are kept within budget
- Build customer relationships to help with smooth admin process
- Notice where efficiencies and improvements can be made
- Effectively support the sales team through seeking out and providing accurate information and data
- Advise customers on product availability matters via incoming shipment information and Marketing support
- Undertake project work as may from time to time be necessary.
What skills / experience are required as Customer Services Team Leader? - Ability to deal with changing deadlines
- Great communication - verbal and written
- Eye for detail
- Training other members of staff
- B2B processing of orders and resolving escalated complaints
- Multi-task.
The role as Customer Services Team Leader comes with a competitive salary, enhanced holiday of 25 days/ year (plus bank holidays) 35.25 hours working week, discounts on products and bonus, matched pension contributions (max 8%), free parking and employee discounts.


More jobs you may like

Customer Service and Sales Manager
Installations Engineer
Field Sales Representative
Technical Project Manager
Business Develepment Telesales Executive


New account

Log in


Current country: :: Contact us :: Terms of use :: Privacy policy :: Credits :: Benji Jobs
Jobrep.com international: Jobs in the US :: Jobs in the UK :: Jobs in Canada


Jobs in Argentina
Jobs in Australia
Jobs in Austria
Jobs in Bahrain
Jobs in Belgium
Jobs in Brazil
Jobs in Canada
Jobs in Chile
Jobs in China
Jobs in Colombia
Jobs in Czech Republic
Jobs in Denmark
Jobs in Finland
Jobs in France
Jobs in Germany
Jobs in Greece
Jobs in Honk Kong
Jobs in Hungary
Jobs in India
Jobs in Indonesia
Jobs in Ireland
Jobs in Israel
Jobs in Italy
Jobs in Japan
Jobs in Korea
Jobs in Kuwait
Jobs in Luxembourg
Jobs in Malaysia
Jobs in Mexico
Jobs in Netherlands
Jobs in New Zealand
Jobs in Norway
Jobs in Oman
Jobs in Pakistan
Jobs in Peru
Jobs in Philippines
Jobs in Poland
Jobs in Portugal
Jobs in Quatar
Jobs in Romania
Jobs in Russia
Jobs in Saudi Arabia
Jobs in Singapore
Jobs in South Africa
Jobs in Spain
Jobs in Sweden
Jobs in Switzerland
Jobs in Taiwan
Jobs in Turkey
Jobs in the United Arab Emirates
Jobs in the United Kingdom
Jobs in the United Stated
Jobs in Venezuela