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Company: SKYSCAPE Cloud Services
Job type: full-time
Category: Information Technology and Services

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Job description

Part of our Engineering Support function, our Automation and Monitoring Engineers work to maintain and improve our Management Platform and component business critical tools, notably monitoring, automation and data warehousing.

You may not know everything we've touched on here - and it doesn't matter if you don't - the right people matter most to us. What we are looking for are engineers that:

-Enjoy solving problems, even thrive on it
-Are curious - we are learning all the time and we want you to bring your current skill set (which may fill gaps in our knowledge) and learn with us
-Have technical humility - we have some great people here, and they want to be better
-Love seeing their software running on production servers
-Innately think about extensibility, documentation and automation
-Do a good day's work and can have some fun along the way

Key Responsibilities

-Develop and maintain UKCloud's monitoring and management platforms
-Provide 3rd Line Support for technical queries and application issues raised by internal and external Customers. Resolve these queries promptly and in line with support targets
-Provide Subject Matter Expert level support to internal and external customers, including leadership of technical investigations
-Actively engage with other teams to improve cross working / team knowledge
-Improve software engineering working practices to improve quality and service
-Input into product evaluation and selection
-Produce and maintain documentation for design, configuration and on-going support
-Maintain technical knowledge of current technical trends and standards


You'll be disciplined, organised and self-motivated focussing on the value creation and delivery. Working within an agile environment, you'll be naturally open and keen to share knowledge across teams whilst contributing to technical discussions. As such your communication skills will be good and your attitude will be "can do".


-A strong understanding of datacentre technologies including Servers, Networks, Storage ideally gained through an operational support background
-Strong operational and administration knowledge of Linux Operating Systems and VMware vSphere.
-Experience of pro-active monitoring and operation support of business critical systems
-An aptitude and desire to identify and automate repeatable tasks for efficiency and accuracy
-Demonstrable skill in at least one of the following scripting languages: Python, Ruby, PowerShell, Perl.


-Experience with helpdesk tools within an ITIL environment
-Experience in working within a large scale cloud or virtualised computing environment is highly desirable
-Experience with any of ScienceLogic, SolarWinds, LanDesk, VMware, Ruby, development and maintenance of web applications or administration of Atlassian toolset is highly desirable
-In depth knowledge of configuration management tools, ideally Puppet

UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Candidates must be eligible to work and live in the UK and will be required to undergo and maintain UK government security clearance.

To apply, please click the APPLY button and send us your current CV and a covering note detailing your current salary and the reasons you wish to join us. We look forward to hearing from you.

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