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Customer Service Advisors - Haslingden

Company: Recruitment Genius
Job type: full-time
Category: Consumer Services

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Job description

This provider of international courier, parcel delivery and courier services is looking for two individuals who are passionate about delivering exceptional customer service. As both role are predominately phone based you will need to be an excellent communicator. The roles are complex and varied, providing a great opportunity for two people to enhance their customer skills further.

The ideal candidates will have experience in the logistics field, knowledge of couriers including UPS, DHL, TNT and FedEx and use of air and road freight.

They will be responsible for liaising with their Franchisees and their staff to solve any issues arising from their customers use of the company portal and sorting out shipment problems and acting as liaison between their customers and the main couriers.

IT skills essential as you will be using email package and the internet as well as in house software programs.

An ability to multi task and prioritise tasks as well as work to courier set time limits.

You will be joining a team of operatives within a growing company with an ethos of co operative teamwork and support of each other, working alongside the various teams that make up the company.

Please note this will be an immediate start after interviews. One is temporary leading to permanent to cover maternity and one is permanent.

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