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Office Based Sales and Customer Service Administrator - Chadderton

Company: Recruitment Genius
Job type: full-time
Category: Consumer Services

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Job description

This company is widely recognised as a leading designer and importer of gift and housewares to the retail trade throughout the UK, Ireland and Europe.

The successful applicant will be a self-starter and have the enthusiasm and vision to help grow the business. This position requires an ambitious and motivated professional who is prepared to work hard to achieve business goals.

As an office based Sales and Customer Service Administrator your responsibility will be to develop and grow the company's existing account base working closely with the Sales Representatives.

You are required to review the sales history and buying patterns of all specified accounts You will pro-actively contact customers to discuss their requirements and to build and maintain long term relationships that suit your customer's needs

Working closely with their Sales Representatives you will actively promote their range of products, both current and future and where possible arrange for either a rep visit or encourage customers to visit their showrooms and tradeshows. All showroom visits will be fully facilitated by you and/or the Sales Rep and you will also service some customers yourself.

Part of your role will require you to provide support to the Customer Services team which will include inbound customer enquiries, processing of customer orders and general administration to ensure the department is fully supported.

The Role:

- Review sales history and buying patterns along with low value order accounts
- Grow and develop new and existing customers (including Rep 32 accounts)
- Regular outbound phone calls - pre order/post delivery etc
- Tradeshows - Attend, facilitate and manage customers invited to the Tradeshows
- Showroom - Facilitate customer visits and provide additional adhoc support for the showroom
- Liaising with Sales Representatives on a regular basis regarding an account
- Full end to end order processing, management and housekeeping for your accounts
- Order Processing
- Processing of Credits and Returns
- Arranging despatch of goods and managing delivery dates
- Handling customer specific enquiries and answering incoming calls when required
- Performing administrative functions such as photo quotes and catalogue requests

The Person:

- Be a bright, motivated, ambitious and professional person with a good sense of humour
- A great communicator with the ability to build rapport with colleagues and customers and demonstrate excellent inter-personal skills
- Able to remain calm under pressure and problem-solve accordingly
- Commitment and a strong work ethic with attention to detail
- Analytical and logical thinking and ability to interpret sales reports and figures
- Energy and passion for all fields with a positive, can-do attitude
- Computer-literate and good organisational skills
- High attention to detail
- Excellent time management
- Customer focused
- Flexible and can do attitude
- Passion and drive to move the business forward

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