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Senior IT Support Engineer - circa 35K plus benefits - Croydon

Company: Recruitment Genius
Job type: full-time
Category: Mechanical or Industrial Engineering


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Job description

Croydon, circa 35k plus benefits
Closing Date for applicants: 20th Feb 2017
Interviews for successful applications: between 24th Feb and 1st March 2017

This established and growing IT business are looking for hard-working and customer focused professionals to join their team serving the education and small business sectors. You must be a team player with excellent communication and problem solving skills.

You will be responsible for delivering on-site ICT support to their customers, delivering their core values of quality, affordability, reliability and simplicity. Their regular working week is Monday to Friday but all staff are expected to be flexible in their working pattern in order to respond to customer needs and business demands. This may include occasional evenings and weekend work.

To join their team, applicants must be:

- Honest, punctual and reliable
- Flexible in their approach, adaptable and enjoy a challenge
- Approachable and friendly with excellent listening skills
- Prepared to take ownership of problems and ensure solutions
- Committed to training and constantly developing skills and knowledge
- Self-motivated, highly organised and efficient with an eye for detail
- Committed to excellent customer service at all times

As part of their team you will be involved in:

- Providing expert on-site front-line support to a wide range of customers
- Supporting, integrating and maintaining ICT systems
- Supervising, training and mentoring colleagues
- Effective project management focused upon delivery
- Installation and configuration of ICT hardware including handling, delivery and repair. This may include physical installation both indoor and outdoor and the use of appropriate tools and equipment
- Installation, configuration, deployment and maintenance of software and applications
- Drafting, improving and using detailed documentation and procedures

They are looking for people with the relevant experience or knowledge to deliver outstanding solutions in these key areas:

- Windows Server and network operating systems
- Server virtualisation and remote application deployment
- Windows desktop and Microsoft Office application support and deployment
- Apple OSX and IOS hardware and software support and deployment
- Support, implementation and troubleshooting of managed wired and wireless networks
- Implementing and supporting VoIP, video conferencing and IP CCTV systems
- Integrating and delivering effective Cloud and SaaS solutions

If you have excellent people skills, work well under pressure and can demonstrate expertise in some or all of the areas above, they offer a competitive salary with pension plus a shared bonus scheme, car allowance and business mobile phone.

The position is subject to an Enhanced Criminal Records Check. Their staff are required to be well-presented and wear uniform at all times during working hours.

You must have the legal right to work in the UK. You must drive, own a vehicle and hold full clean licence, you will be required to travel across customer sites and have insurance cover for business use.


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