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Microsoft Dynamics CRM - Support Analyst - London

Company: Lucas Kennedy
Pay: £40000.00 - 50000.00 Annually, Benefits
Job type: full-time
Category: Information Technology and Services

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Job description

Our client, based in central London, requires a Microsoft Dynamics CRM - Support Analyst for its Cloud solution to act as a senior specialist with functional and technical expertise.

The role requires both functional/technical knowledge and the ability to map CRM customer business problems to reusable end-to-end business application and technology solutions. Demonstrated ability to engage in senior level business and/or technology decision maker discussions related to integration, business value, and business process is a must.

The successful Candidate will have experience working with large scale MS Dynamics CRM Cloud deployment projects across multiple regions and deep understanding of core CRM business processes (Marketing and Sales departments).

Role and responsibilities - Manage and resolve incidents related to the Microsoft CRM solution
- Act as the escalation point for CRM incidents
- Work with the business champions to optimise the use of the current system and propose new solutions when required.
- Gather and document business requirements
- Interact with business users to manage expectations and resolve issues.
- Execute assigned tasks within a structured project environment
- Support and provide input to the technical design of solution components
- Help coordinate activities between technical staff, system users, end user organizations, software programmers, system administrators, and managers
- Develop functional scenario based test scripts and test data to support all solution testing
- Translate functional business requirements into technical requirements
- Interact with development team to implement solution
- Administer, Design and support Microsoft Dynamics CRM cloud solution.
- Participate in knowledge transfer to customer
- Conduct ad hoc training as required
- Process documentation and analysis
- Ability to effectively facilitate team and customer meetings


Essential - Minimum 5 years' experience in Support and change management functions for MS CRM 2013
- Strong understanding of project management/phases.
- Expert in MS SQL, Database administration and Business Intelligence ETL processes.
- Strong understanding of ITIL frameworks
- Understands technical and business processes
- Previously worked in structured organisations
- Experience working in a global organisation.

Preferred - Hands on experience working in Sales or Marketing departments before moving to Technology roles
- Project Manager/Business Analyst background
- Strong interpersonal skills

Lucas Kennedy acts as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age and applications from persons of any age will be accepted for this role.

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