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Customer Service Advisors( Contact Centre) - City

Company: The SmartList
Pay: £15000.00 Annually
Job type: full-time
Category: Consumer Services

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Job description

LOCATION: Greenock, Inverclyde

JOB TITLE: Customer Service Advisors

SALARY and BENEFITS: 15,000 Benefits (Benefits include Free Private Medical and Dental Insurance, Good Pension scheme, Childcare Vouchers, Cycle to Work Scheme )

HOURS: Full time, Permanent 35 hours per week

THE COMPANY: Our client is a global health service leader dedicated to helping people improve their health, well-being and sense of security. My client continues to innovate, expand and grow globally with a presence across 30 countries.

Due to their continued global expansion they are have a requirement for customer focused, enthusiastic, motivated and driven individuals, to join their Customer Service Teams.

THE ROLE: Customer Service Advisors- Greenock

Customer service is paramount to this company and their customers and as the voice of the company, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner.

Responsibilities:- Customer Service Advisors- Greenock

- Respond to all customer enquiries relating to eligibility to make claim, claims status and policy terms and conditions for all related business lines and strive for first call resolution
- Adjudicate claims in accordance with policy terms and conditions
- Work closely with Cigna's Healthcare Services Team
- Achieve / exceed set productivity and quality standards
- Communicate regularly with members, scheme administrators, and consultants, managed care nurses regarding treatment plans and claims costs
- Interface effectively with internal staff and external providers to resolve customer issues
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- Identify potential process improvements and make recommendations to Team Senior/Manager
- Provide support/training to less experienced Customer Service Advisors

THE CANDIDATE: - Customer Service Advisors- Greenock

We are looking for candidates with experience gained from a similar contact centre background. This is an extremely customer focused role so you will need to have exceptional interpersonal skills with good verbal and written communication.

Skills and Experience Required:- Customer Service Advisors- Greenock

- Previous experience in an administrative, contact centre or claims environment role essential
- PC literate with good keyboard skills and knowledge of Microsoft applications
- Strong customer focus with ability to identify and solve problems
- Good verbal and written communication
- The ability to work well in a team environment

Does this sound like you?...

If the answer is yes please hit the apply now button. You will be forwarded to a short Online Application form to further strengthen your application and we will respond to you in due course.

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