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Customer Advisor - Telesales - Glasgow
The role and its purpose
Were committed to improving things for our customers and its an attitude that is reflected throughout our business. We believe we can challenge, change and lead the mobile industry.
We are no ordinary Telecoms company. And this is no ordinary career.
Within the role of Customer Advisor youll be tasked with delivering high quality customer centric solutions through engaging and educating customers on our products, propositions and our award winning network. Youll positively re-enforce great team working across all channels and offer solutions to customers that match their needs, supporting the delivery of our company plan and strategy whilst helping to enhance our company reputation in the marketplace. Youll be part of a team of 10-11 Customer Advisors, reporting to a Team Leader with responsibility for supporting your career journey within Three.
What makes this role unique
Based right in the heart of Glasgow City Centre, youll find our award winning, modern, vibrant office. Completely refurbished with input from our employees, from the moment you step in youll get a sense of why its such a great place to work. You can make use of our own onsite cafe and we even have chill out areas with games consoles to help you re-energise and stay motivated.
Employees at Three work hard and want to make progress in their career. Were a hard working bunch but have a friendly and open culture too. Youll need to cope with a fast paced environment and be able to demonstrate that youre performing to the highest standards when it comes to customer experience and commercial measures. At the same time, however, youll have the support you need and great opportunities to progress within the team.
Theres plenty of recognition for achievement too with monthly reward and recognition awards from the directors. Youll have 2 weeks of classroom training, followed by 10weeks in our Grad Bayon a glidepath to finishing your training.
What does the role involve
Be an advocate of Three, bringing our products and services to life through engaging customers with Great Conversations
Deliver an exceptional customer experience driving customer brand advocacy whilst tailoring solutions to meet specific customer needs
Achieve personal and team KPIs. Look for opportunities to create customer need by bringing our products and services to life for our customers
Understanding how to articulate the features and benefits of our services and propositions
Be aware of competitor activity and keep up to date on current trends in the industry
Comfortable working between multiple systems
Working to high standards ensuring your work is compliant with company policies and procedures at all times
Staying up to date on current information
Brand Ambassador; live and breathe the Three Brand to success
Required to work a varied shift pattern
A desire to be recognised for great performance
Excellent time management skills
The type of person we are looking for
Can you engage in great conversations to deliver a great customer experience?
Do you have the ability to build effective relationships with colleagues and a keenness to learn?
Are you someone that wants to deliver exceptional performance, whilst working for an innovative telecommunications company?
We are currently on a journey to makeit right; do you want to be a part of it?
Our Selection Process.
Here at Three we use video interviews to support our selection process and here's why:
Lifes too busy
We know you're in demand, that is why we've introduced video interviewing for the first stage of our selection process. This will save you time and your hard earned cash by giving you the flexibility to relax and carry out your interview where and when you want.
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