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Customer Service Consultant - Edinburgh - Flexible Part-time (32 Hours - Edinburgh

Company: The Car Finance Company Ltd
Pay: £16800.00 - 16800.00 Annually
Job type: full-time
Category: Consumer Services

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Job description

Part Time 32 hours per week from Wednesday to Friday between 8:00 - 20:00 and Saturday 10:00 - 18:00

Customer Service Consultant

The Car Finance Company

Customer Service Consultant Edinburgh Part Time 32 hours per week from Wednesday to Friday between 8:00 - 20:00 and Saturday 10:00 - 18:00 16,800 plus car allowance, mileage and potential bonus

Are you looking to supplement your income or looking for a new part time opportunity with flexible hours to suit you?

Do you have experience in Financial Services and are you looking to work for an organisation who are dedicated to making a genuine difference to the customers we serve?

If so, then we would love to hear from you!

We are currently looking for Part Time Customer Service Consultants to join our award winning company in the Edinburgh area. The ideal candidate will live in or around Edinburgh, Livingston, Musselburgh, Dalkeith, Ingliston, Gorebridge, West Calder, Broxburn and Linlithgow.

Who we are

* A multi-award winning Finance Company founded in 2007

* Europe's leading alternative lender providing ethical car finance to those who are denied access to mainstream credit

* Sunday Times recognised "One to watch" 2016

The Role

* As a dedicated Customer Service Consultant you will be passionate about customer service and have customers' needs at heart of everything that you do.

* You will meet with our customers at a variety of car dealerships throughout the Edinburgh region to assess their suitability for our car finance product by conducting an I&E assessment and to collate all required proofs to support their application

* Working in a highly regulated industry you will have a meticulous approach to ensuring all paperwork, notes and logs are updated insuring that our compliance standards are met

* This opportunity would suit someone from a financial services background, working as a Banking Advisor, Insurance Advisor, Mortgage Advisor, Customer Service Advisor, Underwriter or Collections Agent.

What we look for

* A proven track record of delivering excellent face to face customer service

* A highly motivated and dedicated self-starter who can rise to a challenge

* Excellent communication skills

* The ability to build and maintain relationships and manage expectations with both customers and dealers

* Able to work under pressure in a busy dealership environment

* Highly organised with excellent attention to detail with the ability to manage time effectively

* Ability to manage customer and dealer expectations

* Ability to have difficult conversations and manage conflict

* Able to work on own initiative and as part of a team


* Experience within the Financial Services Industry such as Banking, Mortgages, Customer Service, Insurance, Underwriting, Collections or Consumer Credit

* Experience within an FCA regulated role

* Experience in completing I and E assessments


* You MUST have a Full UK Drivers Licence and your own vehicle to be considered for this role

* Flexibility to travel and work weekends

What we offer

* Full training Programme

* Attractive company bonus scheme

* Mobile phone and tablet will be provided

* Travel allowance

* 26p per mile

* 21 days' holiday pro rata

* Company Pension Scheme

* Discount Vouchers from your favourite retailers (High street, Cinema, Hotels, Travel, utilities and electronics)

* Childcare vouchers

This is a fantastic opportunity for a Banking Consultant, Banking Advisor, Customer Advisor, Mortgage Consultant, Insurance advisor, Underwriter, Collections Agent or Customer Service Advisor, looking to build their career with a company that is going places.

The ideal candidate will have previous experience working in the financial services sector within Mortgages, Banking, Collections, Insurance, Underwriting, or Consumer Credit.

While we strive to respond to every CV we receive, this is not always possible due to high volumes of applications. If you do not hear from us within the next 14 days, please consider your application to be unsuccessful on this occasion.

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