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Customer Service Advisor/Call Centre Advisor - Falkirk

Company: Mortimer Spinks a trading division of Harvey Nash Plc
Pay: £15000.00 Annually
Job type: contract
Category: Consumer Services

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Job description



We are looking for a number motivated and energetic candidates to join the Thomas Cook Customer Contact Centre Team in Falkirk. Thomas Cook pride themselves on providing excellent customer experience so you'll need to be focused on delivering exceptional service at all times.

You would support calls received from customers and also your colleagues in Thomas Cook and Co-op stores. You would help make peoples dreams come true with the holiday that they want! The work is really varied from helping to book group of friends to go on their summer holiday to supporting a travel agent to book a holiday to the Far East. The work is in a really fun and friendly environment and it's all about the quality of service we provide to the customers; Thomas Cook's aim is to be the most loved travel company in the UK.

You will possess:

*Experience of working in a target driven customer service or retail role
*Excellent communication skills
*Ability to build strong relationships with customers over the phone
*Problem solving skills and an eye for detail
*Real passion for delivering consistent, world class customer service
*Competent in the use of Microsoft Office packages, including Word and Excel

If you re looking for a fantastic new challenge with a leading international travel company and you've got what it takes to be part of our winning team, then apply today.


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