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Administrator - Dorking - Dorking

Company: Aviva
Pay: £20000.00 Annually, Benefits
Job type: full-time
Category: Accounting

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Job description


Aviva - Dorking

Salary - up to 20,000 depending on experience

Purpose of the Administrator Role

We are recruiting for a number of Administrators to join our My Money team on a permanent basis. You will work in the Corporate Client Services area, undertaking a range of administrative and technical support duties. We're expanding our claims teams and are keen to recruit experienced pensions claim handlers - previous experience in this field would be an advantage but is not essential.

The role- Provide an excellent standard of customer service to all external and internal customers
- Taking personal ownership and responsibility for resolving enquiries from clients promptly
- Successfully handling and resolving customer complaints where required
- Communicating effectively with internal and external clients by telephone, e-mail or in writing in a clear, concise and polite manner
- Has a good understanding that the quality and timeliness of the work produced will impact on the effectiveness of the department and how others perceive it
- Assisting in reviewing, developing and implementing changes to work practices
- Ensuring all systems and databases reflect a true customer position
- Providing factual information in line with customer queries and demands
- Working collaboratively to achieve our team service level agreements

Skills and Experience required- 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
- Strong customer service experience, ideally from within Financial Services, however candidates with retail or hospitality experience who have a passion for customer service will also be considered
- IT literate, with experience of using Microsoft packages
- Self-motivated, with the ability to plan and organise workload whilst taking into account changes and conflicts in priorities
- High level of accuracy
- Excellent communication and numerical skills
- Flexible
- Team Player
- Positive Attitude

What will I get from this role: Salary of up to 20,000 dependent on experience
Defined contribution pension scheme
Generous holiday allocation plus bank holidays
Excellent flexi-benefits package
The Dorking site includes a restaurant and a sports and social club, including a gym

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