JOBrep.com
Your personal job search agent

Find a job

what?

where?

    show more options

Team Leader (French Speaking) - Antrim

Company: Roc Search Limited
Pay: £21000.00 - 25000.00 Annually
Job type: full-time
Category: Consumer Services

Apply now
(no registration required)

Upload your resume
or
see similar jobs you may like
or
find connections at this company

Job description



Roc Search is currently recruiting for a Team Leader (French Speaking) to work for a publishing giant in there new Belfast city centre office on a permanent basis.

The successful candidate will manage a team of French speaking customer service executives dealing with inbound queries via telephone, email and chat.

Job Responsibilities- Adhering to client SLA's and ensuring KPI compliance
- Floor management
- MIS reporting and compliance management
- Monitoring, managing and reporting on attrition and absenteeism
- Handling escalated calls and ensuring customer service excellence
- Motivating, leading and developing team members to drive customer satisfaction
- Monitor, coach and provide feedback to team
- Ensuring data security


Key requirements needed- Excellent English and French communication skills - both written and verbal
- Experience in customer service industry
- Experience in a contact centre environment
- Previous experience in leading/managing a team
- Shift patterns Monday - Saturday between 8am - 8pm (Successful candidate will be fully flexible for changing shift timings to meet the demands of the role)


Location: Belfast

Job Type: Permanent

Salary: 21k-25k per annum

Apply now for immediate consideration to Kymm Sessions at Roc Search (see below) As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.


More jobs you may like

Domiciliary Care Team Leader
Software Development Manager/Software Development Team Leader
Business Development Manager - Healthcare
Materials Planner
Sales or Customer service experience? Immediate start
Sales or Customer service experience? Immediate start


New account

Log in


Current country: :: Contact us :: Terms of use :: Privacy policy :: Credits :: Benji Jobs
Jobrep.com international: Jobs in the US :: Jobs in the UK :: Jobs in Canada


Jobs in Argentina
Jobs in Australia
Jobs in Austria
Jobs in Bahrain
Jobs in Belgium
Jobs in Brazil
Jobs in Canada
Jobs in Chile
Jobs in China
Jobs in Colombia
Jobs in Czech Republic
Jobs in Denmark
Jobs in Finland
Jobs in France
Jobs in Germany
Jobs in Greece
Jobs in Honk Kong
Jobs in Hungary
Jobs in India
Jobs in Indonesia
Jobs in Ireland
Jobs in Israel
Jobs in Italy
Jobs in Japan
Jobs in Korea
Jobs in Kuwait
Jobs in Luxembourg
Jobs in Malaysia
Jobs in Mexico
Jobs in Netherlands
Jobs in New Zealand
Jobs in Norway
Jobs in Oman
Jobs in Pakistan
Jobs in Peru
Jobs in Philippines
Jobs in Poland
Jobs in Portugal
Jobs in Quatar
Jobs in Romania
Jobs in Russia
Jobs in Saudi Arabia
Jobs in Singapore
Jobs in South Africa
Jobs in Spain
Jobs in Sweden
Jobs in Switzerland
Jobs in Taiwan
Jobs in Turkey
Jobs in the United Arab Emirates
Jobs in the United Kingdom
Jobs in the United Stated
Jobs in Venezuela