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Ecommerce Operations Transformation Lead - London

Company: British Airways
Job type: full-time
Category: Information Technology and Services


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Job description



In today's digital world our customers want a faster more intuitive online experience. At British Airways, we're seeking an Operations Transformation Lead to project manage the streamlining and enhancement of the architecture on our ba.com and mobile platforms. This role would be part of a digital step change happening across all our platforms. Based at our modern Waterside HQ at Heathrow, the role offers plenty of scope to put your mark on the online offering of the UK's largest airline.

Every week, people click to book their British Airways flights and learn more about our unique flying experience. But as an organisation that is embracing technology from the top down, and has continuous improvement as part of its DNA, we're always looking to give our users something better.

You'll be managing critical strategic projects to improve the end to end release cycle and introducing new automation, infrastructure and processes to create a more dynamic change environment. Having a direct impact on online user experience and driving revenue streams for British Airways. You'll be championing user needs, streamlining internal processes and ultimately striving for a more efficient automation process. Managing stakeholders, working with technology experts to determine strategy and evaluating project risks will all be part of the role.

Your proven track of being part of change on ecommerce platforms will able you to use your knowledge to influence new ideas to optimise effectiveness and challenge the status quo. A self-starter, team player and strong influencer, you'll need sound commercial understanding and the communications skills to explain complex processes clearly, plus creative problem-solving skills and the business vision to pre-empt future trends.

As well as a competitive salary, you can look forward to a Total Reward package. Benefits range from competitive pensions and discounted shopping to the opportunity to travel the world as part of Staff Travel.

Closing Date: 7th December 2016

To apply, please click on the apply link to visit our website and submit your application.


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