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Pensions Implementation Consultant - Edinburgh

Company: Resource Management
Pay: £22800.00 Annually, Benefits
Job type: contract
Category: Accounting

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Job description



Edinburgh

Up to 22,800 subject to relevant experience.

12 Month Contract

Benefits include: 9% Company Bonus, 28 days leave Bank Holidays, highly competitive pension and flexible benefits package.

A 150 year old company founded on the principles of self-reliance and community, Royal London is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,106 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of 93.8 billion.

Owned by our members, rather than by shareholders, our financial performance is robust over both the short and long term. Our aim is to become the most trusted and recommended provider of insurance and investment products in the eyes of our customers.

We currently have exciting fixed term opportunities for Implementation Administrators to join our Pensions team in Edinburgh.

The main purpose of this role is to provide expert guidance and support to corporate customers in implementing a workplace pension. As part of the Group New Business Team, you will ensure the integration of new business set up through to ongoing servicing. You will also be responsible for sharing customer feedback in order to ensure continuous service improvement.

Responsibilities:- Establish pension scheme set up requirements, uploading and activating them on the system
- Be the main point of contact and support for the customer during set up of the scheme
- Collate and check required documentation/information, adhering to data protection and legislative requirements
- Provide online training and support to customers
- Regularly review what matters to the customer by capturing and analysing demand on a regular basis
- Fully support colleagues, in particular Customer Service and Sales, working together to deliver what the business and customer needs


Skills, Qualifications and Experience:- PC literate, including MS Excel
- Customer Service experience in a corporate/professional environment is essential
- Background knowledge of group pensions legislation and the current marketplace is desirable
- Experience of dealing with financial services professionals is an advantage
- Ability to build and maintain effective relationships
- Excellent communication skills with the ability to provide complex or technical information in a manner which is readily understood
- Passionate about the customer experience
- Ability to manage a variable pipeline of activity


To apply, please use the 'Apply Online' link below.


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