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Customer Service Advisor - Birmingham

Company: The SmartList
Job type: full-time
Category: Consumer Services

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Job description

LOCATION: Birmingham, West Midlands

JOB TITLE: Customer Service Advisor

SALARY and BENEFITS: Competitive Salary, competitive holidays and sick pay, SAYE scheme, child care vouchers, pension, shopping and holiday voucher's and many more

WORKING HOURS: Full Time- Monday - Friday

Our client is the UK leading safety and workplace supplier, part of Bunzl plc, a global FTSE 100 company. They specialise in the supply of goods and materials in the following sectors: Personal Protective Equipment, Cleaning and Hygiene Supplies and Contractors' Site Equipment. Purchasing and logistics is their business.

You will be responsible for providing a help desk function to our National Accounts Customers by helping them with their general enquiries and liaise with internal departments, branches and National Account Managers where required. You will Input orders for National Accounts customers via direct manual order entry on G2B and XML or Excel uploading.

Key Responsibilities to include:-

- Deal directly with National Accounts by telephone or electronically

- Respond promptly to customer enquiries

- Handle and resolve customer queries or complaints and escalate to management when necessary

- Provide pricing and product information

- Liaise with BCHS branches to obtain delivery information for National Accounts customers

- Process orders

- Deal with credit requests and manage internal Credit Control Queries for National Accounts

- Keep records of customer interactions using CRM system

- Keep up to date records of customer enquiries, comments and complaints and record details of actions taken

- Liaise with Credit Control to keep customer databases, accounts up to date

- Manage administration and filing of orders and correspondence

- Communicate and co-ordinate with internal department

- Follow up and resolve customer queries and problems in a prompt and efficient manner

- Provide support for any online customer queries

THE CANDIDATE: We are looking for personable individuals with a talent for rapport building and developing relationships. A strong, professional telephone manner is essential. You will need a good computer skills and knowledge of Microsoft Office Package, ideally in Excel.

Key Experience/ Characteristics preferred for the role:-

- Experience within an admin / customer service environment

- Clear and concise communication skills

- Excellent telephone manner

- Problem analysis and problem solving

- Attention to detail and accuracy

- Stress tolerance - ability to remain calm under pressure

- Able to handle complaints and diffuse difficult situations calmly

- Good computer skills and knowledge of Microsoft Office Package (Excel, Word, Outlook)

This is a fantastic opportunity to join a well-established business as a Customer Service Advisor with proven experience and driven attitude. If you have the relevant experience and skills for this position then please hit "the apply" button now

You will then be sent an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national origin, disability status, sexual orientation, gender identity, marital status, genetic information, or any other characteristic protected by law.

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