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Customer Service/Sales and Marketing Administrator - City

Company: Candidate Source Ltd
Pay: Competitive
Job type: full-time
Category: Public Relations and Communications

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Job description

A skilled all:rounder is sought to join this small but busy and fast:paced team. You will have a 50/50 split focus of customer service activity and providing administrative support to the sales and marketing function, working within a highly successful and long established pharmaceutical company, based near to Manchester Airport.

The role, which due to a high volume of work can be busy and demanding at times, is also highly rewarding and contribution does not go unnoticed. You will report into both the Finance Manager and Marketing Manager within this dual focused role, where the ability to work accurately to strict deadlines whilst remaining calm and focussed under pressure are essential qualities for success.

In return you will work attractive Monday to Friday office hours of 8.30:4.30pm and 9.00: 5.00pm alternate weeks, plus an attractive pension plan is in place. Due to location own transport is required.

The key responsibilities of the Customer Service Administrator are to...

: Provide the customer service function to a range of healthcare customers where you will be the primary contact
: Communicate effectively with a range of internal customers; Marketing Manager, customer service, accounts and the field based sales team
: Work closely with the Deputy Finance Manager to provide daily administration support and ensure accurate sales order processing
: Work with the finance manager to assist in the preparation of month end reporting
: Continuous and timely workflow of orders through the warehouse
: Monitoring of fax and email orders
: Be the first point of contact by telephone for the department, directing calls appropriately
: Dealing with all customer queries; high volume of orders, credit notes and returns, with politeness and efficiency
: Oversee the ordering and distribution of internal and external marketing materials, to include liaison with the field sales to ensure adequate stock levels
: Working in close partnership with the external sales team and external partners; establishing training details, ensuring the right samples are delivered on time and providing telephone support
: Provide administration support with support with campaigns; mailshots, data input of customer details, organising customer databases and mailing lists
: Making outbound calls to primarily existing customers to raise awareness of events and promote events and managing customer responses
: Be the central point for the administration of all events and symposia; taking bookings and processing payments, coordinating the relevant materials and organising follow up correspondence
: Using the CRM system to pull together reports and identify customer demographic to support both sales and finance functions
: Provide other administration functions to the business to required

The ideal Customer service administrator candidate will..

: Possess well developed customer service skills; diplomacy and patience and ability to deal with queries, debtors and complaints
: Have order processing experience
: Demonstrate the ability to build rapport and deal effectively and efficiently with both inbound and outbound calls to a professional customer base
: Previous experience of interacting with Healthcare customers is an advantage but not essential
: Be an expert multi:tasker with a "can do" attitude, well organised and able to manage a range of tasks
: Maintain accuracy of work whilst dealing with conflicting priorities
: Enjoy the buzz of working in a busy and time pressured environment
: A working knowledge of accounting and/or order processing systems is needed with Sage line 200/500 or Sage 1000 very helpful
: Be a supportive team member, flexible and able to use their own initiative when required
: Be familiar with or have an interest in sales and marketing functions ideally
: Knowledge of pharmaceutical and regulatory affairs is helpful but not essential
: Have intermedi

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