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Service Request Analyst (Customer Service/Admin) - Leicestershire

Company: Lorien
Job type: contract
Category: Executive Office

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Job description

Our Financial Sector client current;y requires multiple Service Request Analysts (Customer Service/
Admin) to join their team based in Leicestershire.

Purpose of the role - - Ensure all requests for Service requests are processed correctly, and ensure the systems process is managed effectively by all involved.
- Room booking as requested.
- Promote and follow all escalation routes.
- Assist customers with Service requests issues and resolutions.
- Provide excellent customer care skills whilst communicating via phone, email and multimedia channels.
- Ensure customers are aware of the progress of their request.
- Support the objectives of all service request functions through multi skilled development.

This role has alternating shift patterns, one week having shifts of 8am-5pm followed by the next week of 9am-6pm shifts.

Skills/Experience -- Customer Service experience is preferable
- Experience in an office based/administration environment is preferable
- Minimum of C grade GCSE English and Math
- Full knowledge of MS Office including Outlook is essential
- Excellent level of verbal and written communication skills

This is an initial 3 month contract which has the ability to be a rolling 6th month contract Dependent upon performance! This role is moving quickly and there are multiple positions available so if this sounds like a good match to you or someone that you know, skills and experience please apply today via the advert, send an up to date copy of your CV to Ezra direct at (see below) or call him on his direct-dial

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