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Customer Service Consultant - West Midlands

Company: Resource Solutions - TSB (Temp)
Pay: £8.40 Hourly
Job type: contract
Category: Marketing and Advertising

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Job description



Title Customer Service Consultant

Pay Rate 8.40 hourly

Working Hours 5PM- 10PM Monday - Friday

CORE RESPONSIBILITIES - Carry out a range of assigned specialist clerical/technical/telephony support duties ensuring that the work is completed accurately and adheres to all specified Bank processes, procedures, standards and relevant external regulations.
- Respond to a range of enquiries, ensuring that customers requirements are clarified were necessary, referring issues to senior colleagues where appropriate.
- When required prepare a range of returns and reports as appropriate.
- Support and assist colleagues within the team providing guidance and support to less experienced team members as appropriate.
- Where required verify and check the work of other colleagues.
- Contribute to the completion of the team's workload.
- Identify and suggest improvements to new and existing processes/procedures/systems.
- Undertake duties at a similar or lower level as required.


PERFORMANCE MEASURES - Timely completion of own work/contribution to team workload
- Meeting targets for accuracy, quality, volume and agreed service levels
- Satisfactory resolution of queries
- Adherence to procedures and regulations
- Contribution to continuous improvement
- Ongoing development of own knowledge and skills


KEY COMPETENCIES

Providing Excellent Customer Service: Exceed the expectations of internal and external customer through the quality of customer service.

Ideal candidate would have

Telephony experience

Clerical admin and processing experience

Good attention to detail

Good customer service skills

TSB are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.


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