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Control Room Operator - Feltham

Company: A1 Personnel Ltd
Job type: full-time
Category: Consumer Services

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Job description

Description: Job Details Control Room Operator, Feltham, 27k Principal Accountabilities - Control of access to, and egress from Brinks UK branches to ensure only authorized employees and visitors obtain entry into our buildings
- Releasing of appropriate vehicle security codes to Driver / Custodians as and when required
- Establish and confirm customer ETAs through monitoring of vehicle communications
- Confirm the authenticity of any calls for Mayday by following Company Mayday protocols and acting accordingly.
- Constant monitoring of all UK branch cameras and alarm systems; responding appropriately to alarm activations and / or security concerns.
- Answering the branch switchboard, dealing with internal and external queries and transferring calls where appropriate
- Receipt and action of airline service requests. Monitor flights and shipments to accurately identify the type of vehicle and / or airside resources required to fulfill a customer request for pick up / delivery, ensuring airside resources are allocated accordingly and in line with contractual obligations
- Liaise with the on-shift Service Delivery Manager (SDM) to assist with the allocation of flights to armored vehicles and dog vans
- Accurate and timely data entry of the Flight List on Excel to ensure accurate and timely customer billing
- Assist with vault opening and closing procedures
- Crisis and Incident response to assist with suspected security issues
Parameters and Decision Making Framework and boundaries: instructions, policies, procedures, systems, Decision making scope and ability: Supervision for all imported and exported Valuable requests , Monitor CCTV of all UK buildings Knowledge and Experience Essential - Previous experience working within a busy 24/7 control room environment
- Knowledge of emergency evacuation / control procedures
- Basic to intermediate knowledge of MS Office
Skills and Abilities - Detail orientated with the ability to maintain accuracy whilst working under pressure
- Strong analytical skills to resolve queries
- Strong organizational, prioritization, and time management skills
- Good command of the English language, both verbal and written
- Good communication skills with the ability to liaise with all levels of the organisation
- A team player who acts with integrity and treats everyone with respect
- Numerate
Characteristics - Committed to delivering outstanding customer service; desire to exceed customer expectations
- Proactive
- Professional and presentable
- Reliable and flexible with the ability to work shifts
- Self-motivated
- Team player and good relationship builder
Contract: Permanent

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