Your personal job search agent

Find a job



    show more options

Customer Services Consultant - Consumer Team - Wilmslow

Company: Resource Management
Pay: £15380.00 - 21000.00 Annually, benefits
Job type: full-time
Category: Executive Office

Apply now
(no registration required)

Upload your resume
see similar jobs you may like
find connections at this company

Job description

Customer Service Consultant - Consumer Division

Salary: from 15,380 - 21,000 pa benefits (Annual bonus, 28 days holiday bank holiday, Onsite gym pension flex benefits)

Our client is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,179 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of 101 billion.

They have a new opportunity for a Customer Services Consultant to join their Consumer division based in Wilmslow.

The main purpose is to support both new and existing customers by providing exceptional service, dealing with telephone calls and any other administration work, as required.

Responsibilities:- Dealing with all incoming calls, logging call queries and necessary actions.
- Making sure that we meet and exceed our customers expectation, building and maintaining effective relationships
- Problem solving and escalating issues to team managers as necessary.
- Accurate maintenance of client files and data.
- Continuously review the customer experience and suggest ideas for improvement.
- Process management duties and responsibilities.

Skills, Qualifications and Experience:- Experience within customer services or administrative support role would be ideal
- A polite and professional telephone manner.
- Accurate data entry skills.
- Ability to work under pressure to meet deadlines.
- Excellent communication skills.
- Commitment to the customer experience.
- Positive attitude with a willingness to learn.
- Flexibility to cover shifts as necessary, as you will work on a shift rota involving some weekday evening working, weekends and bank holidays.

Hours: 35 hours per week over 5 days working on a shared rota with between 8am and 7pm. And some Saturday, Sunday and bank holiday work.

To apply, please use the 'Apply Online' link below.

More jobs you may like

Training Coordinator - Administrator
Customer Liaison Officer - 2 Month Contract - Immediate Start
Registered Care Manager
Business Development Manager
Senior Java Developer

New account

Log in

Current country: :: Contact us :: Terms of use :: Privacy policy :: Credits :: Benji Jobs international: Jobs in the US :: Jobs in the UK :: Jobs in Canada

Jobs in Argentina
Jobs in Australia
Jobs in Austria
Jobs in Bahrain
Jobs in Belgium
Jobs in Brazil
Jobs in Canada
Jobs in Chile
Jobs in China
Jobs in Colombia
Jobs in Czech Republic
Jobs in Denmark
Jobs in Finland
Jobs in France
Jobs in Germany
Jobs in Greece
Jobs in Honk Kong
Jobs in Hungary
Jobs in India
Jobs in Indonesia
Jobs in Ireland
Jobs in Israel
Jobs in Italy
Jobs in Japan
Jobs in Korea
Jobs in Kuwait
Jobs in Luxembourg
Jobs in Malaysia
Jobs in Mexico
Jobs in Netherlands
Jobs in New Zealand
Jobs in Norway
Jobs in Oman
Jobs in Pakistan
Jobs in Peru
Jobs in Philippines
Jobs in Poland
Jobs in Portugal
Jobs in Quatar
Jobs in Romania
Jobs in Russia
Jobs in Saudi Arabia
Jobs in Singapore
Jobs in South Africa
Jobs in Spain
Jobs in Sweden
Jobs in Switzerland
Jobs in Taiwan
Jobs in Turkey
Jobs in the United Arab Emirates
Jobs in the United Kingdom
Jobs in the United Stated
Jobs in Venezuela