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Customer Services (Dutch speaking) - Manchester

Company: The Little Black Book Agency
Job type: full-time
Category: Information Technology and Services

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Job description

Customer Services (Dutch speaking) - South Manchester - up to 21k

Leading sportswear provider is looking for an experienced customer services co-ordinator, who is fluent in both English and Dutch, to work with the Benelux region.

You will sit within the customer services team, which is part of the sales division (this is NOT a sales role). You will report into the customer Services Manager and deal with a high number of customer orders - everything from the order being received to it being delivered. You will work across web orders (primarily), ensuring continual communication with the customer, the sales and merchandising team, the warehouse and the carriers. You will produce costing sheets, ensuring you are familiar with all company products and their codes/pricing.

You will be an experienced customer services professional, ideally from a sales processing department. You will have an interest in sport (football a distinct advantage) and be able to relate to the customers you are dealing with. You will thrive in a fast-paced environment, able to manage your own workload and prioritise accordingly. You will have fantastic communication skills, given the number of people (both internally and externally) that you will be dealing with, being positive, energetic and courteous. You must have experience of working with Microsoft Office (Outlook, Excel and Word). You MUST be able to speak fluent Dutch and also be fluent in English.

This is a great opportunity to join a new team within this highly successful sports company, who offer a great working environment and some excellent company benefits.

. Date posted: 07/12/2016

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