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Operations Analyst (HP-UX/Windows) - Slough

Pay: £29000.00 - 30000.00 Annually
Job type: full-time
Category: Information Technology and Services

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Job description

Proteus Europe is searching for an Operations Analyst (with Linux and Windows skills) to join the permanent team of one of our High Tech clients based in the M4 Corridor, (Slough).

Our Client:-
They are part of a globally known high tech leader in industry with a range of products spanning the globe. This part of the global corporation is developing next generation Biometric solutions which we will all be using in the future to provide FIDO (Fast identity online) to perform online transactions or perhaps unlock your car via your mobile phone. As such they are at the cutting edge of technology with a clear vision for the future in the tech field. This is your chance to become part of their winning team.

Your New role:-
The core function of the operations team is to provide 24 x 7 operational support to the business. This is through monitoring of our core technologies through the various management platforms and also management of the backup infrastructure. The role also requires 1st line diagnosis capabilities when events occur.

- Effective communication skills at all levels and divisions
- Effectively utilise management systems to monitor, process and report incidents to the relevant teams within defined SLA's
- Carry out documented physical checks within the data centre at agreed intervals and report status
- Effectively monitor and manage the backup environment and accurately report status information to illustrate KPI status. Also ensure that tape rotation and retention polices are maintained effectively.
- Co-ordinate and where applicable manage the delivery of minor system changes on multiple operating systems
- Provide a contact point for the co-ordination of 3rd party engineers and support staff to arrange access and part replacement where applicable
- Effectively utilise management tools to ensure that system changes are implemented in accordance with company policy.
- Ensure that operational security procedures are complied with.
- Assist with the maintenance of the CMDB database to maintain accurate support information
- Provide remote hands to support staff where applicable to reduce incident resolution
- Assist with the installation of physical infrastructure within the data centre
- Assist support staff with project implementations and defined system administration tasks

Your Skills and experience:-

Essential Skills:-
- HPUX, AIX, Windows and Redhat administration skills
- Ability to work effectively on their own or as part of a team
- Excellent reporting and documentation skills
- Change, incident and problem management skills
- Ability to communicate and co-ordinate effectively with internal teams and external vendors
- Ability to think pro-actively and look at methods to improve efficiencies within the environment
- Results focused with sound decision making skills

Desirable Skills:-
- EMC/HP storage management
- HP Data Protector

Proteus Europe operates in partnership with our candidates by building strong and lasting  relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.

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