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Lead UX Designer - Crystal (Designer, UX) - Surbiton

Company: TUI Group Careers
Pay: Highly Competitive
Job type: full-time
Category: Information Technology and Services


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Job description

Lead UX Designer - Crystal (Designer, UX)

Reporting in to the Senior Digital Product Manager, the Lead UX Designer is responsible for evolving the customer experience across all our touch points. You will be responsible for a variety of design challenges and will drive early stage research and ideation, implementation and iteration.

The Lead UX Designer will be joining Crystal Ski during an exciting period of innovation, and with our customers becoming more aware of the availability of choice, the ability to promote and position the user to the forefront of our decision making is key to the role.

What you will be doing as the Lead UX Designer (Designer, UX)

As Lead UX Designer you will have the opportunity to provide user experience, design and innovation leadership on projects that create a credible user experience. A varied role where you get to work with multiple stakeholders at all levels and champion both UX and UCD. In addition to this you will also lead, manage, coach and support a UX Designer

You will work with Project Managers and other Leads to plan the approach to projects involving UX design work, providing time estimates and contributing to overall project plans, contributing to longer term, strategic roadmaps involving UX design, and acting as design lead on larger projects.

Secondly; you will ensure that new or changing functionality on the site is designed and defined with the user at the forefront by producing specifications through wireframing and/or prototypes. Sitting alongside other disciplines within Marketing you will define and develop brand propositions, visual identities and supporting guidelines, to ensure consistency and continuity across projects and channels.

You will work closely with the following business areas:

Front End and Back End Developers - to support the UI for any development work and resolving any issues based on technical constraints
CX Researcher - to define usability testing in order to refine the user interface
Analytics team - take insights and learning from analytics teams to steer future development
All digital marketing team members - to ensure all relevant SEO and Analytics requirements are built in from day one.

Working with Front End and Back End Developers will be key to ensuring a great user experience. You will work with front end teams to define and create original, on-brand and visually attractive design solutions Whilst with the back end team you will ensure that the proposed UX is feasible and that the technical design and architecture support it, defining processes with them to ensure development is aligned to the user experience

With a passion for ecommerce you will regularly monitor developments in E-Commerce, web interactivity and competitor websites and recommend enhancements to Web Platform and native apps. You will build your own knowledge of latest web technologies and user centred design through online and offline research, attending events and sharing knowledge with the other web teams around the business.

What we are looking for in the Lead UX Designer (Designer, UX)

An enthusiastic and experienced senior User Experience practitioner and UCD champion, with a demonstrable background producing high quality, accessible and fresh interfaces and designs
A hands-on professional with experience as a UX or Interaction Designer, ideally with software or complex web-based applications experience
Self-motivated and results-driven, with good oral and written communications skills
Experience of managing and leading a team of UX staff
Excellent analytical and problem-solving skills
Experience turning complex issues into simple user-focussed solutions, owning projects from inception through to delivery
Ability to handle multiple projects
Proficient at creating user journeys, wireframing (using tools such as Omnigraffle) and prototyping (eg with Axure)
Facilitation and collaboration skills
Competent in the use of the following packages essential:
Photoshop
Illustrator

Experience / understanding of the following beneficial:

XHTML/HTML
CSS
Javascript
jQuery
XSLT

Working within TUI group

For us in Crystal Ski Holidays, the mountain is everything. We love it as much as our customers do - and we get to talk about it every day. Imagine that?

Since 1981 we've been finding the best places to ski, and the most beautiful lakes and mountains to awaken our senses in the summer months. We are the UK's leading ski operator and our success is rooted in our people and their passion for the mountains. Many of us started out as reps overseas and have developed careers in the UK after several seasons on the snow. In fact several of the Leadership team started out that way.

We are enthusiastic, fun, approachable, and expert on all things ski and lakes. We work hard for our customers to ensure they can easily choose, book and experience the best possible holiday for them.

Crystal is part of TUI Group, the world's number one integrated tourism business operating in around 180 countries worldwide with over 1,800 travel agencies across Europe, six airlines operating more than 130 aircraft, more than 300 Group-owned hotels and resorts and twelve cruise ships. Our 77,000 colleagues, all with a passion for holidays, work hard to deliver our customer promise "Discover your smile"

Help make our customers smile and in return you will be rewarded with a competitive salary and pension scheme. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and lots more.*

How to apply for the Lead UX Designer (Designer, UX) role

To apply for this role click the link below where you will be required to provide personal details, answer a few questions and upload your CV.

*Correct at time of going to print, some benefits are non-contractual and subject to change


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