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USER EXPERIENCE Researcher - South East

Company: Propel
Pay: £50000.00 - 69999.00 Annually
Job type: full-time
Category: Marketing and Advertising

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Job description

Title: Senior User Researcher

User Researchers are key figures in our Agile teams, generating the feedback and insight needed to build a clear picture of service users, their needs, and deliver user-centred solutions that meet these needs. You will translate insight into features and actions, working closely with the wider Agile delivery team to iteratively improve our services for users. This is an externally facing role and you will get direct, hands-on experience with some of the best known names in business and government.


The ideal candidate will have a good academic background with at least 2.1 (equivalent alternative qualifications will be considered) or relevant experience.

About You:

As a Senior User Researcher you will:

* Have an array of techniques at your fingertips to plan and conduct insightful and exciting user research sessions based on actionable research plans and objectives
* Analysing the results from a variety of qualitative and quantitative methods (e.g. surveys, interviews, focus groups, guerrilla, usability testing) will grow your existing analytical and problem solving skills
* Enjoy working collaboratively with the project team, including designers and developers to ensure your user's vision is shared and user data is turned into actionable product / service requirements that feed into prototype development, and influence product direction
* Your previous leadership experience is required in building the user research capability of SFW, promoting user-centred design principles and best practice within the company
* Using your strong communication skills, you will be presenting findings and related design / business recommendations and customer insights to senior decision makers
* Use your in-depth knowledge and experience to work with our sales team, contributing to bids and presentations

Desirable skills and experience:

* Previous experience of working with Government Digital Service
* Previous experience in Service Design
* Previous experience in an services organisation
* Qualification or relevant experience in a related field such as: Usability / Market Research / Social Research / Psychology / HCI
* Experience across web content, tools and transactional services, especially those with complex user journeys
* Experience of working with web analytics
* Up-to-date understanding of what makes for good web design

This is an excellent opportunity to work within an organisation that is committed to staff welfare and employee relations.

Successful candidates will be subject to BPSS checks. Depending on the role undertaken, further National Vetting checks may be required.

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