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Account Manager (AM) - South East

Company: Clock
Job type: full-time
Category: Marketing and Advertising

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Job description

Responsibilities- Reporting to the Head of Client Services, the AM is responsible for the achievement of annual revenue targets, managing and developing existing key accounts, as well as increasing / maximising the spending potential of existing key accounts.
- Develop and maintain close working relationships with all allocated clients so that the Company remains at the forefront of their minds and to ensure that no sales opportunities are missed.
- Must take responsibility for the development, management, implementation and maintenance of strategic account plans for key accounts.
- Help the Commercial Team to achieve goals around business development and growth within agreed sectors, assisting with new business proposals and pitches when required.
- Should attend and actively participate in regular Sales meetings and ensure forecast and pipeline reports are kept accurate and up to date.
- Ensure appropriate communication is upheld both internally in The Company and externally with clients and potential new clients.
- Maintain excellent relationships with clients, colleagues and suppliers, and present a professional attitude at all times.

Role Responsibilities- Promote the Company's products and services to existing customers by nurturing relationships with key decision makers - and those who influence at all levels within the account - and developing strong and consistent relationships
- Understand the clients' business needs, objectives and practices and present compelling business propositions, concepts and ideas to clients at senior level
- Develop strategic account plans for key clients and prospect accounts
- Provide accurate and timely forecasts as required
- Prepare quotations for clients and conclude contracts in accordance with the Company standard procedures, ensuring that all deals and ongoing SLAs are secured and closed appropriately and in a timely manner
- Ensure KPI's are in place across all projects and that these are agreed with each client
- Identify potential competitive threats and take timely and effective action to minimise them
- Assume ownership of customer issues and ensure that such issues are resolved within the SLA with the customer promptly
- Secure the services of others within the Company in order to ensure that a high quality proposal is provided to the customer
- Liaise with department heads, project management and appropriate staff as necessary to oversee the running of projects, and that they are kept within budget
- Prepare reports for each client as required, identifying any issues raised by the client and opportunities for increased revenue generation
- Update the sales pipeline every week and ensure that all new opportunities, as well as updates on current prospects are reflected in the quarterly forecast
- Attend and contribute to the regular sales meetings held every week
- Contribute significantly to account growth and profitability by being an active member of the Commercial team
- Report back to the Company on insight and opportunities regarding each client.

Competencies - Communication - The ability to speak and write so as to be clearly understood by others, using appropriate vocabulary, grammar and style
- Initiative - The willingness to move things forward by taking action without needing to be asked and without due escalation
- Organising Work - The ability to marshal and manage resources (people, funding, materials and support) to achieve a task. Able to manage own time efficiently and to handle multiple activities in parallel to accomplish the goals
- Adaptability - The ability to maintain effectiveness in a changing environment and the willingness to respond quickly and positively to change
- Listening and Responding - The ability to accurately listen to others, understand their feelings, needs and points of view and then to respond appropriately
- Achievement Orientation - The determination to set oneself and meet high standards, exceeding norms and expectations
- Customer Orientation - The ability to recognise both internal and external customers and the willingness to co-operate with them fully in order to help them achieve their objectives
- Self Confidence - The ability to make a positive impact and to maintain a credible position with others on an ongoing basis Knowledge, Skills and Experience (including generic, specific sector, people management, languages etc.)
- Strong Account Management capabilities - communication, collaboration and ability to retain long term relationships
- At least 3 years Account Management experience and achievement within an agencyenvironment
- Previous experience within a digital environment would be preferable, but not essential
- Highly motivated with positive helpful attitude
- Assertive, organised, methodical, efficient and able to work on own initiative in and out of office
- Excellent verbal and communications skills
- Excellent presentation, public speaking skills and general product awareness
- Commercial and sector awareness
- Ability to grasp basic technical concepts
- Able to work independently, multi-task and exercise good judgement at all times
- Must be a team player who interacts well with colleagues
- Good computer skills

Educational Qualifications

Minimum Academic Level Required
Ideal academic level preferred A-level, Degree level or equivalent, must possess Account Management experience of 3 years or more

Mobility Requirements

Must be able to easily travel to Clock office daily, unless occasional remote working has been discussed.
Flexibility to travel both locally and nationally as the job requires.

Additional Specifications

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