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Infrastructure Engineer - Gloucester

Company: Sopra Steria Limited
Pay: £23000.00 Annually
Job type: full-time
Category: Information Technology and Services

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Job description

Job Title: Infrastructure Engineer

Location: Gloucester

Salary: To 23K Flexible Benefits

About this job

Fantastic opportunity for an Infrastructure Engineer to join our team at Sopra Steria on a large Government account and build and deploy laptops and other mobile devices eg.Tablets and phones; and provide second line hardware

support to mobile devices. Roles at this level are responsible for delivering specialist services which involve the choice and application of diverse processes, systems and techniques or for supervising staff delivering a broad range of services. You will work within established processes, procedures and guidance, with minimum day-to-day supervision, to provide a range of support services to an agreed standard or specification. It is essential that you are DV cleared for this role

Role and Responsibilities: -

Prepare and Build mobile devices (laptops and tablets) to customer requirements

Fault diagnosis and repair of laptops (second line support) and reaccreditation of mobile devices

Secure wiping of laptops and USB sticks

Work to relevant SLA structure and to respond, fix or escalate according to the limits set out within that


Ensure compliance with the Customer's security procedures (including software, data encryption, lock-down)

Auditing and updating of mobile devices

Stock management

Update and administration of any changes to asset information

Provide customer with proactive technical services eg Laptop familiarisation

Carry out preventative maintenance

Work in accordance with ITIL based service management processes

DV Cleared


Strong working knowledge of technology area.

Good working knowledge and experience of associated infrastructure engineering tools, techniques, methods

Demonstrable experience of working as an Infrastructure Engineer on small or medium sized software engineering projects.

Infrastructure skills covering administration, fault finding/diagnosis and fix.

Experience within a customer support environment.

Documentation Skills, with the ability to produce documents for use by an end user, as well as operational

procedure documentation for use by service desk personnel.

DV Cleared

EXCLUSIVE OPPORTUNITY: Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading private and public-sector organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology.

With over 38,000 employees in more than 20 countries and revenue of 3.6 billion in 2015, this is a great time to join the organisation as you will be pivotal to our continued development and growth plans. We're offering you the opportunity to do more too - using your business skills and knowledge, and your creativity, to add more value than clients would traditionally expect.

About this Company

On offer is the opportunity to work for a European leader in digital transformation. The roles come with competitive salaries, the opportunity for further development and the potential for a wide and diverse career within Sopra Steria.

Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.

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