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Project Manager - London

Company: Annapurna HR
Pay: £50000.00 - 65000.00 Annually, bonus/benefits
Job type: full-time
Category: Consumer Goods

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Job description

Retail Project Manager - NW London -- 50K-65K bonus/benefits

My client, a major UK retailer, are about to embark on a major transformation programme. The project pipeline includes digital transformation, omnichannel development, Click N Collect Innovation and customer experience improvement, among others. This role will all you to lead projects combining both the strategic approach and implementation sides of projects.

Main Purpose- To continually innovate developing a roadmap of initiatives to maintain a leading edge offer that surprises and delights customers
- To drive and influence the effective delivery of strategic changes within the function, ensuring effective cross-functional leadership of teams to deliver the necessary requirements
- To take a lead role in specific projects that support our growth strategy
- Maintain market intelligence on key competitors and innovators to facilitate engagement across the brands ensuring our proposition remains competitive
- Manage through others the Store teams and 3rd parties to ensure they consistently achieve KPI measures and service levels as required by the proposition development
- Continually review the operation driving continuous improvement by balancing operational efficiencies vs. the customer
- To lead and develop a team to support business requirements and drive future succession

Key Result Areas- To develop and implement the appropriate development and operating plans to ensure that projects meet all objectives
- To evaluate, recommend and implement the short, medium and long term operation resource requirements (including core manning levels) to meet annual budget and the strategy plan
- To model, evaluate, recommend and drive the implementation of business strategies that provides the most competitive and cost-effective service to meet the future needs of the business
- To identify and implement opportunities to reduce costs and improve profitability
- Take accountability for communication of business performance and for the resolution of any non-conformance identifying necessary course of action to rectify issues
- To ensure that the systems used as part of the projects delivered are totally appropriate for the business

Person Specification- Graduate calibre
- Proven management experience in a customer facing environment
- Customer focused with a proven track record of meeting and exceeding customer service expectations
- Demonstrates a breadth and depth of understanding of the change management and strategic vision
- The ability to drive a continuous improvement culture through leadership of direct and in-direct reports
- Sound knowledge of customer trends, and a passion for delivering right first time, and ability to influence excellent recovery as required
- Able and willing to challenge accepted norms and facilitate innovative solutions to problems
- Extremely organised and structured approach to achieve consistent quality across remote operations

Retail Project Manager - NW London -- 50K-65K bonus/benefits.

Contact George Flatman at Annapurna Change.

Annapurna HR is acting as the Recruitment Agency is regards to this vacancy.

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