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Customer Care Representative - Reading

Company: Connect 44 UK
Pay: Market related
Job type: contract
Category: Consumer Services

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Job description



The role will be working on 12 hour shifts, days and nights, between 7 and 7. 4 days on 4 days off.- They need to have a car to get them to the office during awkward hours where public transport may not run. They are part of a small team and therefore we need someone who is very reliable.


Role: Customer Care Representative

Job Specification:-

This role will be working on a contract basis on a 6 month rolling contract. This role is working for a leading Telecoms company and offers a great opportunity to work for a globally recognised brand.
-

This opportunity is working on a 12 hour shift basis, 4 days on 4 days off.
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All applicants must be located within commutable distance of Reading.


Role:-

Taking calls and emails from end customers regarding faults on their network (predominantly within fixed-line/optical transmission networks)
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Log all tickets on the trouble ticketing system for engineers to pick-up and start the fault resolution.
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Ensure tickets are responded to within the set SLAs agreed between our client and the end customers.



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