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Research Manager - UKI - London

Company: Uber Corporate
Job type: full-time
Category: Research

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Job description

Uber started out to solve a simple problem: the need to get a ride across town. Six years and two billion trips later, we've stumbled upon something a bit bigger: a new way to help tackle congestion-one of the most serious challenges cities face today. We are present in over 450 cities worldwide, including over 70 cities in EMEA with plans to rapidly expand in the region. We have already found strong product market fit with a world changing service, but we're only just getting started. Longer term, we're optimistic that smartphone apps like Uber can also offer a real alternative to individual car ownership. After all, if you can press a button and get an affordable ride across town in minutes 24-hours a day, why bother to own a car? There is an alternative to a world that looks like a parking lot and moves like a traffic jam. Join Uber to help make that future possible! Are you interested in developing and applying qualitative and quantitative solutions to Uber's biggest problems? Do you believe using data builds better businesses and has a key role in every decision a company makes? This is the job for you. You'll be partnering with Uber's marketing teams to drive actionable data insights and solutions from some of the world's most interesting datasets. Our Insights and Research organisation works on every aspect of the customer experience - whether it's exploratory research to understand user behaviour for riders and drivers, setting up experiments to test the potential of untapped areas of growth, or assessing the business impact of ongoing initiatives. The perfect candidate has a strong quantitative and qualitative background, can tackle abstract business problems with extreme precision, and has the enthusiasm and initiative necessary to deliver answers at Uber's breakneck pace. WHAT YOU'LL DO Be 'the voice of the customer' for the UKI business by driving research projects and collating inputs from the entire businessDrive our customer segmentation efforts across both riders and partner-driversWork hand in hand with our research agencies, CRM team and internal stakeholders to deliver robust researchSupply the marketing team with clear and actionable insights in order to drive for customer-centric marketing strategiesDrive a culture of innovation and future-thinking to ensure that we're spotting industry trends that the marketing team can leverage to become world marketing leaders Be incredibly truth-seeking with data, set a high bar for the team to think boldly and creatively and drive the team towards providing clear and actionable data points to drive marketing strategy. WHAT YOU'LL NEED 5 years of experience in research and marketing strategy.Qualitative background in research methodologies and best in class analyses.Experience managing research agencies and driving for clear and actionable data analysesStrong customer mindset - you ask and tackle the most important analytical questions with a view on driving customer impact.Driven and focused self-starters, great communicators - you are entrepreneurial and love the responsibility of having to paint on a blank canvas. PERKSUber credits every monthGround floor opportunity with the team: shape the strategic direction of the companyThe rare opportunity to build a startup within a startup. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globallySharp, motivated co-workers in a fun and relaxed office environmentMonthly gym reimbursement COMPENSATIONFull-time salary and Equity compensation plan

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