Your personal job search agent

Find a job



    show more options

Customer Service Administrator - Corby

Company: The SmartList
Pay: £15500.00 Annually
Job type: full-time
Category: Consumer Services

Apply now
(no registration required)

Upload your resume
see similar jobs you may like
find connections at this company

Job description


JOB TITLE: Customer Service Administrator

SALARY and BENEFITS: 15,000 - 15,500 per annum

WORKING HOURS: Monday - Thursday 8.30am - 5.00pm (half hour lunch) and Fridays 8.30am - 1.30pm


The Order Fulfillment Process Specialist is to carry out the duties within a small yet very busy customer service office. This will involve responding to customer enquiries in a quick, accurate and efficient manner. Receiving orders through our Order Review Procedure ensuring all information is accurate throughout this process.

The primary responsibility of this position is to exceed customer expectations by providing a superior level of customer service to both external and internal customers.

The position is responsible for the customer order from receipt of order to payment of the invoice. This includes responding to post shipment issues that may arise.

Order Fulfillment is the liaison between the customer and the Supply Chain and will work with the Supply Chain to negotiate the best possible delivery date for the customer.

The foundation of good customer relations is meeting the customer's needs.

Full training will be provided. The candidate will need to fulfil the key prerequisites in the section headed "The Candidate". This could be the perfect opportunity for an enthusiastic and capable individual looking for the opportunity to grow and learn.

- Dealing with enquires via telephone and email
- Receiving and processing orders from customers
- Checking information on stock position and allocating to order
- Understanding certification that needs to go with each order
- Confirm shipment method
- Understanding of all dispatch and shipping requirements
- Soft collection of remittance and any account queries
- Liaising with other internal departments

The ideal candidate for this position will have some level of customer service experience, whether this is in retail / telephone or other face to face setting. It is important that you have the ability to deal with customers in a professional manner; therefore a clear communicator is a necessity.

Due to the varied tasks within this position, strong organisational skills are critical to this role and an eye for accuracy and attention to detail.

Customer Service role will have good all round IT skills, specifically using Microsoft office.

It is also important that you have a good level of Numeracy and literacy (GCSE or equivalent).

- 20 days Annual leave (increasing after 1 year)
- Continuous training
- Workplace pension with contributions of 3% up to one years' service, this is increased to 5% thereafter
- Life assurance cover at the rate of two times basic salary, subject to a maximum figure set by the Government
- Service awards are presented for 3, 5, 10, 15, 20 and each 5 year increments.
- Previous experience in a customer facing role (employed or voluntary)
- Live within a commutable distance of Corby
- Good IT skills (Microsoft office)

Does this sound like you? If yes then please hit the apply now button.

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.

More jobs you may like

Customer Service or Call Centre experience? - Full / Part time
Customer service or sales skills? - Full time / Part time
Retail or Customer Service experience? Immediate start required
Retail or Customer Service Assistants (Change your career now)
Retail or Customer Service experience? Start ASAP
Customer service or sales skills? - Full time / Part time

New account

Log in

Current country: :: Contact us :: Terms of use :: Privacy policy :: Credits :: Benji Jobs international: Jobs in the US :: Jobs in the UK :: Jobs in Canada

Jobs in Argentina
Jobs in Australia
Jobs in Austria
Jobs in Bahrain
Jobs in Belgium
Jobs in Brazil
Jobs in Canada
Jobs in Chile
Jobs in China
Jobs in Colombia
Jobs in Czech Republic
Jobs in Denmark
Jobs in Finland
Jobs in France
Jobs in Germany
Jobs in Greece
Jobs in Honk Kong
Jobs in Hungary
Jobs in India
Jobs in Indonesia
Jobs in Ireland
Jobs in Israel
Jobs in Italy
Jobs in Japan
Jobs in Korea
Jobs in Kuwait
Jobs in Luxembourg
Jobs in Malaysia
Jobs in Mexico
Jobs in Netherlands
Jobs in New Zealand
Jobs in Norway
Jobs in Oman
Jobs in Pakistan
Jobs in Peru
Jobs in Philippines
Jobs in Poland
Jobs in Portugal
Jobs in Quatar
Jobs in Romania
Jobs in Russia
Jobs in Saudi Arabia
Jobs in Singapore
Jobs in South Africa
Jobs in Spain
Jobs in Sweden
Jobs in Switzerland
Jobs in Taiwan
Jobs in Turkey
Jobs in the United Arab Emirates
Jobs in the United Kingdom
Jobs in the United Stated
Jobs in Venezuela