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Customer Service Administrator - Corby

Company: The SmartList
Pay: £15500.00 Annually
Job type: full-time
Category: Consumer Services

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Job description

LOCATION: Corby

JOB TITLE: Customer Service Administrator

SALARY and BENEFITS: 15,000 - 15,500 per annum

WORKING HOURS: Monday - Thursday 8.30am - 5.00pm (half hour lunch) and Fridays 8.30am - 1.30pm

THE ROLE:

The Order Fulfillment Process Specialist is to carry out the duties within a small yet very busy customer service office. This will involve responding to customer enquiries in a quick, accurate and efficient manner. Receiving orders through our Order Review Procedure ensuring all information is accurate throughout this process.

The primary responsibility of this position is to exceed customer expectations by providing a superior level of customer service to both external and internal customers.

The position is responsible for the customer order from receipt of order to payment of the invoice. This includes responding to post shipment issues that may arise.

Order Fulfillment is the liaison between the customer and the Supply Chain and will work with the Supply Chain to negotiate the best possible delivery date for the customer.

The foundation of good customer relations is meeting the customer's needs.

Full training will be provided. The candidate will need to fulfil the key prerequisites in the section headed "The Candidate". This could be the perfect opportunity for an enthusiastic and capable individual who has face to face Customer Service experience and is looking for that next step in their career.

KEY RESPONSIBILITIES:
- Dealing with enquires via telephone and email
- Receiving and processing orders from customers
- Checking information on stock position and allocating to order
- Understanding certification that needs to go with each order
- Confirm shipment method
- Understanding of all dispatch and shipping requirements
- Soft collection of remittance and any account queries
- Liaising with other internal departments
THE CANDIDATE:

The ideal candidate for this position will have some level of customer service experience, whether this is in retail / telephone or other face to face setting bu can also be in a voluntary role. It is important that you have the ability to deal with customers in a professional manner; therefore a clear communicator is a necessity.

Due to the varied tasks within this position, strong organisational skills are critical to this role and an eye for accuracy and attention to detail.

Customer Service role will have good all round IT skills, specifically using Microsoft office.

It is also important that you have a good level of Numeracy and literacy (GCSE or equivalent).

BENEFITS:
- 20 days Annual leave (increasing after 1 year)
- Continuous training
- Workplace pension with contributions of 3% up to one years' service, this is increased to 5% thereafter
- Life assurance cover at the rate of two times basic salary, subject to a maximum figure set by the Government
- Service awards are presented for 3, 5, 10, 15, 20 and each 5 year increments.
KEY EXPERIENCE ESSENTIAL:
- Previous experience in a customer facing role (employed or voluntary)
- Live within a commutable distance of Corby
- Good IT skills (Microsoft office)
NO AGENCIES PLEASE

Does this sound like you? If yes then please hit the apply now button.

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.


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