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Cloud Services Technician - City

Company: Historic Environment Scotland
Job type: full-time
Category: Information Technology and Services

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Job description

Historic Environment Scotland is seeking to recruit a Cloud Services Technician. Based within the IT department of our Corporate Services directorate, this post will have responsibility for the administration, configuration and management of the Office 365 email system for HES and the associated on-premises servers and cloud-based technologies associated with the service.

Overview of the post and information about the team

The main elements of the role will involve Office 365 administration, Exchange Online administration, Microsoft Azure administration, Active Directory (AD) administration, and Microsoft Intune administration (Mobile Device Management).

There will also be significant involvement with helpdesk incidents, service requests, and change requests relating to email and phone use.

The post-holder will have the opportunity and responsibility to identify where service improvements could be implemented within HES in order to increase the efficiency of communication and collaboration.

Key responsibilities, duties and objectives

Day to day administration of the HES Office 365 service
User account management through Active Directory
Resolving technical support issues
Assisting with project work as required
Ensuring that HES users are able to access and use the Office 365 service
Ensuring that authentication services through ADFS are available
Managing email security changes as part of a change management structure
User Account Management using Microsoft Active Directory
Assisting in the administration of Microsoft INTUNE service as part of a team

Knowledge, skills and experience

You will be required to demonstrate that you meet the requirements and qualifications below, as well as our core competencies, as part of the selection process. Please view the description for this post for full details of the competencies that the successful candidate will be able to demonstrate.

Essential requirements:
Strong understanding and experience of Microsoft Office 365
Demonstrable experience of working within a user helpdesk
Good working knowledge of Windows Server 2012 and Active Directory Management
Good working knowledge of Microsoft PowerShell.

Desirable requirements:
Experience of working with Microsoft InTune and Microsoft ADFS
Familiarity with ITIL framework

Professional Qualifications and Professional Memberships:
Microsoft MCP is desirable.

What we offer

We welcome applications from all nationalities and believe that applying for a job with us can open the door to a unique work environment, job satisfaction and excellent development opportunities. As well as a competitive salary, our employees enjoy 25 days paid holidays (rising to 30 days after 5 years' service) and 11.5 public holidays a year (pro rata for part time staff) and free entry to all of our properties.

We offer a range of additional benefits to our employees - please visit our website and access the job description for information about all of the benefits available.

How to apply for this post

For full details of the post and to apply on-line, please visit our website at

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