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Technical Support Manager - Tyngsboro, MA

Company: Calm Water Business Partner, LLC
Pay: DOE & Benefits
Job type: full-time
Category: Information Technology and Services

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Job description

Our client, located near Tyngsboro, MA is seeking a hands-on, customer-oriented Technical Support Manager responsible for mentoring, training and managing the field service and in-house technical support team.

Responsible for overseeing systems installation, integration, project management, training and customer support of the company’s high-tech hardware and software product line. Hiring and management of the phone, in-house and field service staff including development of processes, procedures, FAQ’s, vendor negotiations, documentation of installations, testing of new software releases at customer site and escalation of change requests to management.

Must have extensive hands-on technical experience with Microsoft Windows Server and workstation products, SQL, networking. Must have strong communication, diagnostic, troubleshooting, project management and leadership skills.
Knowledge of SMTP, FTP, DNS, TCP/IP; SQL administration and disaster recovery. Knowledge of audio/video signal flow is a plus.

Bachelor’s degree and a minimum of four years’ experience in a technical customer support management position is required. Must be able to travel (approximately 20%) both domestic and international. Valid passport or ability to obtain one is required.

Competitive salary and benefits package. Local candidates only. No relocation assistance provided. Must be authorized to work in the United States without sponsorship of any kind now and in the future. Must be able to pass intensive criminal and credit background checks.

Please email your resume to nancy@calm-water.com. MS Word format is preferred. Candidates are never charged a fee and all resumes are kept in confidence.

Calm Water Business Partner, LLC
Nashua, NH 03060-7046
Phone: 603-809-4218
Web: http://www.calm-water.com
LinkedIn: http://www.linkedin.com/in/nancybaughmancalmwater
Twitter: http://twitter.com/NancyBaughman


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