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Customer Service Representative (CSR) - Edgewater, MD

Company: Blades of Green
Job type: full-time
Category: Consumer Services

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Job description

One of DC Metro's fastest growing companies, Blades of Green is seeking an outgoing and energetic person for our client service team. We are a family owned and operated lawn care and pest control company, serving Central Maryland residents for over 25 years.

Can you answer yes to the questions below?
- Do you often take your time to help others?
- Are you just about the most organized person you know?
- Is double-checking your work for accuracy natural for you?
- Are you the person others look to for help using technology?
- Do you have experience calling clients on past due balances?

You have to be good at talking with clients on the phone while scheduling their services using our service scheduling software. You also have to keep your cool during those occasional times when clients are upset - you have to listen to and show empathy for their concerns, and come up with solutions to make them happy.

You also have to work with our service team, the people out in the field taking care of our clients, letting them know about new stops, changes to their schedules, and relaying information to them from their clients. We also ask you to answer questions from prospective clients, explaining our services and how we can help, and closing sales. Strong MS Office skills are essential. Fast and accurate typing/data entry is also needed.

We expect you to look out for our clients and coworkers, so we look out for you. You can expect a strong hourly wage, commensurate with your experience. We offer health insurance, paid training, and 401K and company profit sharing benefits. Applicants must have a flexible work schedule as hours start as early as 7:00 AM and end as late as 6:30 PM. Occasional Saturdays are also required during our busy season.

About the Company
Blades of Green is a locally owned and operated lawn care and pest control company in the Annapolis, MD area that has been servicing homes and businesses for over 25 years. Our licensed, professional staff is highly trained and will design a custom program that is tailored specifically for your home.

We are proud members in good standing with PLANET, NPMA, Chesapeake Foundation, the Maryland Turf Grass Council and Pest World. Being only one in a hand-full of companies that has attained the status of a Quality Pro Pest Control Company, we maintain a very high level of service for all of our customers. The National Pest Management Association grants this distinction to fewer than 2% of pest control companies in the nation!

As a company, we focus on building relationships with our customers and strive to make a difference with our work. We always try to take the ordinary and make it extraordinary by creating value for others.

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