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Technical Support - Overnights - Latham, NY

Company: TurnKey Internet, INC
Job type: full-time
Category: Consumer Services

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Job description



Do you excel at figuring out logic puzzles and logistics nightmares like organizing tournaments or planning long road trips with multiple vehicles, then we bet you have the right stuff!
We are looking for you to join our TurnKey Internet Technical Support team. In your role as a Technical Support Representative, you'll work directly with customers, assisting customer with issues with their Web Hosting, Virtual Private Servers, SSL certificates, and above all, enhancing their confidence in TurnKey Internet.
This job isn't for the faint of heart. Sometimes you won't know the right answer, but you're the kind of person who is always up for the challenge. You'll rely on your resources and quickly research a response - and sometimes you'll just have to Google it.
Huge growth opportunity, an upbeat, high-energy work environment and lots of diverse interpersonal interaction is what Turnkey Internet has been about since our inception. With your talent, brains, personality and people-skills you will make an immediate contribution to our customers and our team. You will inspire customer loyalty and significantly enhance their overall TurnKey Internet experience.

TurnKey Internet provides a truly unique work experience, with dynamic days and the personal gratification that comes from providing peace of mind. Make this job your stepping stone to a very bright future.


Position Qualifications- Ability to communicate clearly and professionally
- Ability to excel in looking for answers to unknown questions using multiple resources
- Strong organizational skills and attention to detail

Position Duties- Serve as the customer's primary point of contact
- Own customer issues, from start to finish
- Manage work queues, allocate resources as needed
- Other duties as required and assigned by management

Team Work- Actively participate in the team, building relationships to contribute to the overall success of the team
- Proactively aid and support peers, including coaching and mentoring others as required
- Build, maintains and expands industry knowledge to allow the delivery of quality advice and support.
- A real team player - willingness to pick up any kind of work if and when it needs to be done.



About the Company:

Turnkey Internet is a leading Internet service provider offering cloud hosted services - focusing on web hosting, colocation, cloud, and software as a service (SaaS) products. TurnKey Internet is a fast growing company, with 10 years in the Capital Region - offering outsourced IT on Demand to clients across the street, and the globe. We are seeing hard working qualified candidates to join our growing team as we expand further in the Capital Region.



Position Hours- Overnights: Four 10-Hour Shifts per week 10:00 pm to 8:00 am (OVERNIGHTS) (Sun-Wed, or Wed-Sat) Consistent and Stable schedule - same 4 days each week.




Salary based on prior experience.

TurnKey Internet, Inc is an Equal Opportunity Employer.
Send your resume and salary requirements to
Please include the job title in the email subject line.
We look forward to hearing from you!

About the Company
Turnkey Internet is a leading Internet service provider offering cloud hosted services - focusing on web hosting, colocation, cloud, and software as a service (SaaS) products. TurnKey Internet is a fast growing company, with 10 years in the Capital Region - offering outsourced IT on Demand to clients across the street, and the globe. We are seeing hard working qualified candidates to join our growing team as we expand further in the Capital Region.


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