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Client Systems Administrator - Las Vegas, NV

Company: Dawson Companies
Job type: full-time
Category: Information Technology and Services

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Job description

National Healthcare Access (NHA) is seeking an attentive, critical thinking Client Systems Administrator to join our team. The Client Systems Administrators primary job duty will be the development of our online benefits admin platform. Our goal is to migrate our clients onto a web based benefits platform that will allow employers to view and manage their employee benefits program more effectively.

The ideal candidate will be responsible for:

Becoming an expert with all facets of the Employee Navigator platform through departmental and independent hands-on training

Providing the first line of support for our customer base via email, phone or our support forum

Conducting webinar client training sessions

Coordinating with Account Executive team, Sales team, and Clients to gather all relevant data

The ideal candidate will:

Quickly learn new software and support tools

Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

Be a motivated problem solver who can accurately document and communicate issues

Consistently seek to improve their own knowledge of the product itself

Demonstrate proficiency using Microsoft Office products, including Excel

Works well in a team setting

We offer a comprehensive benefit package including 4 Medical plans, Dental, Vision, Employer paid Life Insurance, Short Term and Long Term Disability; Flexible Spending Account, 401(k) with Employer match, Paid Time Off, Continuing Education, competitive salary and excellent work environment. We are an Equal Opportunity Employer.

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