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Network Systems Operations Lead/2nd shift - Chicago, IL

Company: Request Technology - Craig Johnson
Pay: $70000.00 - 85000.00 Annually
Job type: full-time
Category: Information Technology and Services

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Job description

*This is a 2nd shift role Monday thru Friday, work hours are 3:00pm-11:00pm CST*

Prestigious Enterprise Company is currently seeking a Network Systems Operations Lead for the 2nd shift (hours 3:00pm-11:00pm CST). Candidate will provide guidance and technical assistance to enhance the professional development of the Operations team. This role will assist with the operation of network Servers and equipment in an efficient manner to insure that maximum system availability and throughput is obtained. This role will also assist with scheduling projects, assigning tasks, and conducting status meetings with the Operations team.


Monitor online applications and database systems, submit jobs for execution, and distribute output.
Resolve, or refer to appropriate personnel, problems that occur with operating system, jobs, or hardware.
Strong oral and written communication skills.
Communicate with Members and clients to resolve issues with data file transfers.
Assist with education and training for staff.
Assist with staff vacation and time-off schedules.
Review employee performance and write performance reviews.
Interview candidates for employment.
Supervise the development and implementation of new procedures to improve computer operations.
Maintain current documentation and schedules.
Maintain manuals and tape libraries.
Assist in the planning and installation of new computer equipment in the computer room.
Schedule computer room maintenance with outside vendors.
Assist with the installation and maintenance of PC software, hardware, and other related equipment.
Maintain up-to-date inventory of hardware, cable identification, and floor plans.
Maintain computer supply inventory and ordering supplies as needed.
Setup and takedown presentation equipment, including audio, visual and multimedia systems.
Troubleshoot problems with computer cables.
Provide alternate shift coverage for computer operations.
Perform routine operational tasks, such as printer cartridge changing, cleaning of computer equipment, and assisting in testing of new or changed jobs.


Five or more years of experience in computer operations working in an online, Client Server, database-oriented environment
Must have good working knowledge of APC, Dell, Hewlett-Packard, Lenovo, and Liebert hardware; Microsoft Server OS, Windows, and Office suite of products, Oracle database and backup software; tape management and other backup media, computer room facilities support and telecommunication skills.
A punctual attendance record is a must
The ability to work as a team with co-workers and be able to assist them in the performance of their jobs is required
Willingness to work overtime and provide alternative shift coverage when needed, sometimes on short notice
Must be detail-oriented and able to work productively during off hour shifts
Strong oral and written communication skills
Good analytical skills with attention to detail and customer focus required
Must possess project management and team leadership skills

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