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Online Community Manager - Eden Prairie, MN - Eden Prairie, MN

Company: UHG
Job type: full-time
Category: Recreational Facilities and Services

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Job description

Job Description:

This isn't packaged goods. It's a bigger challenge than that. Here you're making a difference in people's lives, starting with your own. Join us and start doing your life's best work.(sm) As an Online Community Manager you will be at the heart of our ongoing journey to provide the best experience for our consumers. This important position will be providing community management to our existing maternity community. Providing oversight to both a public and private community you will own the execution of the community strategy. This position will work closely in a matrix environment, including cross-functional lines of business, teams and potentially external clients. The expectations of this position will be to grow both the existing community and also help build the overall strategy for future community initiatives. Primary Responsibilities: * Manage the day-to-day operations of the existing maternity community (Interacting with members, collaborating with other community members (including Optum resources i.e. nurses and advocates) * Helping to develop a content strategy (with the broader business) to meet the community needs * Manage and maintain existing social assets (Twitter, Facebook) and identify opportunities to grow this footprint and leverage to grow community (traffic and engagement) * Develop and create effective reporting to be shared up to an executive leadership level * Support multiple lines of business / clients with specific community needs * Be the primary contact for our technology vendor * Apply business acumen to analyze the community activity and identify any improvement opportunities * Support the Social Consumer Care Director in building the Optum Community Strategy Required Qualifications: * Bachelor's degree or equivalent experience * Advanced knowledge of Community / Social Management tools * 3 years of experience in online community management * 1 years of experience in business analysis * 2 years working with social media (either in a marketing or customer care capacity) * 3 years of experience within a matrix organization * 1 years of developing executive ready reports / presentations Preferred Qualifications: * Experience With Get Satisfaction / Sprinklr products * Customer care community management experience * Project management experience * Ability to communicate analysis including trends and opportunities to clients and the business both verbally and in writing * Healthcare experience Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Community manager, Social Media, Marketing, Get Satisfaction, Sprinklr, Project Management, Online, Eden Prairie, MN, Minnesota


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