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OptumRx, Senior Pharmacy Account Manager - Telecommuter - Eden Prairie, MN

Company: UHG
Job type: full-time
Category: Hospital, Health Care

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Job description

Job Description:

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) The Senior Pharmacy Account Manager will work closely with the Regional Account Executive (RAE) in managing client relationships and service delivery to clients for one or more accounts. Acts as an outward-facing, dedicated resource for assigned accounts, typically with Direct Client Contact (not in a Call Center). Builds relationships with Employer/Group clients (not Individual Members) and serves as the primary point of contact for overall and day-to-day Service delivery. Represents the client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. Primary Responsibilities: Support Implementation Manager with the Pharmacy Benefit set up and On-boarding activities for new customers. Represent customer internally and coordinate with other functional teams to complete projects and address ongoing service needs. Partner with the Regional Account Executives in strategic planning, education and promotion of UHC Value Story. Coordinate and provide final resolution response on escalated issues and service concerns related to customers. Identify trends, document lessons learned, and drive continuous service &/or client or customer process improvement. Support customer audit activities to ensure accuracy and timeliness. Represent OptumRx on customer calls and visits. Support Sales in RFP responses and finalist presentations. Determine customer reporting needs and coordinate with Data Analytics and Reporting for standard reports. Provide support of Performance Guarantee report generation and distribution. Create and conduct new customer training on OptumRx and UHC Pharmacy benefits. Act as SME for Pharmacy Benefit design, products, and programs. Support Regional Account Executives in renewal &/or retention process. Participate in on-site and telephonic, general customer meetings including service-related, open enrollment, and executive performance reporting (EPR) meetings as required. Required Qualifications: * 5 years of PBM experience * 5 years of client and/or account management experience and a strong understanding of delivering on contractual obligations. * The candidate should exhibit the ability to work cross functionally across operational, legal and regulatory departments to insure ORx is meeting the contractual obligations. * Proficient with Microsoft Office Suite * Travel required as needed Preferred Qualifications: * Bachelors Degree * Rx Claims experience * Salesforce experience Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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