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Account Specialist (Account Representative to Libraries) - Columbus, OH

Company: OverDrive Inc.
Pay: Let's Talk
Job type: full-time
Category: Marketing and Advertising

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Job description

OverDrive, Inc. a rapidly growing, digital media company in Cleveland, Ohio has an immediate opening for an Account Specialist. This person will be responsible for working with public library partners from launch of their OverDrive service through the lifetime of their partnership.

Responsibilities:- Establish and maintain relationships with OverDrive public and school library partners.
- Answer general and specific product questions by serving as the main point of contact at OverDrive for a library.
- Evaluate product usage and recommend a plan of action to increase usage.
- Coordinate website updates with the User Interface Services department.
- Integrate new member libraries with existing consortia.
- Assist in adding new digital format.
- Schedule library staff training sessions.
- Manage communication of requests for new functionality and features to appropriate OverDrive departments.

Requirements:- Bachelor degree or equivalent experience.
- 0 - 3 years of related experience (ie., customer service, library or school, account management, communications).
- Strong verbal and written communication and listening skills.
- Detail oriented with strong technical aptitude.
- Organized and able to track and manage multiple projects working with a variety of individuals.
- Computer proficiency with Microsoft Office Suite.

About OverDrive:- The software we create is being used by millions of people around the world - your neighbors are using it, your friends are using it, and most likely someone in your family is using it.
- Our campus has amenities like - walking trails, workout center, a one-hole par three, Agile rooms with A/V capabilities, and much more.
- You get the chance to work with some of the best people in the region as we support new technology, collaboration, and a great work environment.

What's Next:

If you're interested in joining the team, please send us your resume to (see below) . Let us know how you fit the bill for each of our requirements above. OverDrive is a place that values individuality and variety, so use your judgment and write to us in your own voice.

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