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Trade Application Support Engineer - Chicago, IL

Company: Request Technology - Craig Johnson
Pay: Open Bonus
Job type: full-time
Category: Information Technology and Services

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Job description

Prestigious Global Trading Firm is currently seeking a Trading Support Engineer. Candidate will provide support for the production trading applications, which includes proprietary and 3rd party systems. This role involves a mixture of DevOps, as well as infrastructure and applications support.

Responsibilities:- Work as part of a team to establish best-in-class support processes to ensure flawless operation of production trading technologies, flawless software deployment and configuration processes, and proactive monitoring and support to anticipate and avoid issues before they occur
- Ensure maximum trading system availability to avoid missing any key trading opportunities
- Provide support for multiple global trading groups' production systems across a variety of asset classes.
- Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate
- Provide support for proprietary trading systems deployed across a multi-platform production environment (primarily Linux with some Windows)
- Troubleshoot trading system production incidents resulting from internal (proprietary software/systems) or external factors (markets, data feeds, telecommunication lines)
- Automate software configuration and rollout procedures to reduce manual configuration errors to strive for flawless change management
- Support core market connectivity and correspond with exchanges regarding trade order activity, connectivity, and other related technical support issues
- Work interactively with DBA's, core development, Back Office systems, QA Testers, Infrastructure and management teams when deploying production releases and troubleshooting technical issues.

Qualifications:- Superior troubleshooting skills with respect to trading systems and their interaction with the Linux operating system and network communications
- Prior experience supporting mission critical, high performance applications, process monitoring, and troubleshooting
- 3 years of prior experience working with FIX protocol and alternative exchange protocols
- 5 years of script development preferably with 5 years Python or Perl experience
- 3 years SQL experience- queries/updates/table creation/basic database maintenance
- 5 years Linux platform support
- 5 years Windows platform support.
- 5 years' experience in support role of electronic trading systems for financial firm; prior experience at proprietary trading firm preferred
- Demonstrated knowledge of network communications, including use of multicast networking
- Flexibility to work a rotating shift schedule as needs dictate
- Ideal candidate demonstrates propensity to evolve into a supervisory/leadership role
- Excellent oral and written communication skills
- B.S. in Computer Science or equivalent degree

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