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Application Support Analyst - Atlanta, GA

Company: iStaff
Pay: $60000.00 Annually
Job type: full-time
Category: Information Technology and Services


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Job description



Position Responsibilities

Responds to requests for technical support
Spearhead the troubleshooting process behind application issues and defects
Assists with client onboarding
Supports the client during user acceptance testing
Manage multiple issue threads in Zendesk
Responsible for data loading via API endpoints (JSON)
Analyzes log files and HTTP traffic
Creates and updates user access
Help maintain a knowledge base of known issues and solutions
Provides support process feedback to optimize efficiency
Participates in off hours on-call rotations
Build and enhance positive working relationships with key clients and internal stakeholders
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines
Coordinate internal resources to ensure delivery on commitments
Coordinate with a tightly knit team to tackle any challenge you're presented with

Requirements

QUALIFICATIONS REQUIRED:
3-5 years of experience in project management or customer support role in software, financial or information services
Familiarity with MacOS, command line interfaces, and API tools such as Postman
Experience with APIs and REST endpoints
Experience reading and editing JSON

Able to set priorities, influence others, and manage customer expectations
Ability to synthesize and translate technical information and apply to business solutions
Experience writing scripts
Experience launching SaaS products at scale


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