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Customer Service Phone Support - Mortgage | Call Center - Austin, TX

Company: Elite Tek Services, Inc.
Pay: $16.00 Annually
Job type: full-time
Category: Consumer Services

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Job description

Location - Plano and will relocate to Coppell, TX if contract extends into early 2017

Rate - $16.00/hr

Duration - approximately 3 months to start with possible extensions

Estimated Start - immediate upon completion of pre-employment screening (criminal/drug) and previous employment/education verification

Shift - 10:15am to 7:15pm; M-F

Job Duties

Manages a pipeline of appraisal orders using a queue management system.

Owns the full appraisal order fulfillment process from order entry to order completion, ensuring timely completion of orders.

Acts as liaison between appraiser and customer to answer questions, provide order status, etc.

Respond to and document escalation issues; document files with issue resolution.

Respond to email and phone call inquiries on an as-needed basis.

Education, Experience, Knowledge and Skills:

High school diploma equivalent

Experience working in a fast paced, production-driven environment preferred

Customer Service phone support experience

Exceptional phone demeanor

Best-in-class customer service skills via both phone and email

Detail oriented with the ability to multi-task

Proactive, driven and highly motivated

Strong problem solving skills; ability to resolve escalated issues on behalf of the internal or external client

Ability to collaborate and support others in a team environment

Proficient in basic computer skills

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