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Technical Service Representative 2 - Detroit, MI

Company: Software Specialists
Job type: contract
Category: Consumer Services

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Job description

Description:- Acts as technical expert to explain products and answer questions and concerns. Responsible for ensuring that customers receive an adequate level of service or help with their questions and concerns.
- Establish strong customer relationships with customer paint shop employees and managers.
- Provide timely resolution to customer's concerns, and quick troubleshooting of coatings problems.
- Data collection with hand held instruments
- Review vehicle quality, aid customer in resolving issues
- Review process conformance
- Inventory tracking and forecasting when required to provide the customer with an adequate supply of paint

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