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Call Center/Customer Service Representative - Austintown, OH - Columbus, OH

Company: InfoCision
Job type: full-time
Category: Marketing and Advertising

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Job description

Call Center/Customer Service Representative - Austintown, OH

As a leading provider of call center solutions, InfoCision specializes in providing the highest quality inbound and outbound telephone support services to some of the world's leading organizations. We are currently looking for Customer Service Representatives to join our call center in Austintown, OH. As an InfoCision Call Center Representative, you will use your customer service skills to conduct inbound and/or outbound calls supporting our clients either in a sales environment for leaders in the telecommunications and media industries or fundraising in the political or non-profit sector.

As a Customer Service Representative you will receive complete training and ongoing support/
feedback to ensure that you are able to remain relaxed and confident on your calls and that you are equipped to provide the best in both customer service, sales and/or fundraising.

Depending on your interests, skills and ability we will place you on one of the following teams:

Telecommunications You will help existing Verizon wireless customers find the right plan for their needs, get the latest phones, and save money on their bills in a fun fast paced environment.

Political - We specialize in customer service and fundraising calls for conservative political causes. You will be handling calls from people who have contributed or expressed an interest in the cause or organization asking for a contribution or renewing memberships. We work with nationally known organizations such as College Republicans and the NRA.

Non Profit- In the Nonprofit center, you will have the unique opportunity to make a difference in people's lives EVERY DAY! Make and receive calls to help raise funds and provide customer care for some of the largest Nonprofit organizations like St. Jude Children's Research Hospital and the American Heart Association.

Christian - This was InfoCision's very first division. The Christian Division primarily handles inbound and outbound calls for the world's largest and most influential Christian organizations such as Joel Osteen and Feed the Children. We raise funds needed to spread the Gospel, help the needy, and maintain Christian values.

InTelaResponse You will be making outbound fundraising and customer service calls WITHOUT TALKING to people! You will be utilizing a computer program that does the talking for you! You will be utilizing a 10 key number pad to enter codes which will play a response. In this room we need people who can multi-task, possess keen listening skills and can make decisions quickly and independently.

Job Responsibilities- Taking and making customer service, sales or fundraising calls
- Reading scripted information to customers or make non-scripted sales pitches
- Answering customer questions about products and order status
- Entering call data into the computer and updating customer account during call

Job Requirements

As a Call Center Communicator, it's important for you to be confident, assertive and patient and to have the ability to deal with a wide variety of customers without becoming overwhelmed or frustrated. As a Communicator you should also be team-oriented with a strong work ethic and a high level of personal integrity.- 6 months general employment experience - 1 year sales, call-center or customer service experience preferred
- Excellent communication skills (verbal and written)
- Strong interpersonal skills, including active listening and empathy
- Basic computer proficiency - keyboard, mouse, copy-and-paste, typing and navigating between multiple windows
- Solid organizational and multitasking skills
- Having a flexible schedule


InfoCision offer a complete benefits package which includes- Medical, dental, life and short/long-term disability insurance
- Vision coverage discount program
- 401(k) with company match
- Weekly pay bonus and performance-based pay increases
- Paid holidays and paid vacation (1 week every 6 months)
- Comprehensive training program
- Lucrative Employee referral program
- On site Physician and Fitness Center
- Tobacco Cessation Programs

We welcome candidates from any background including experience in previous roles such as:

Account Manager, Business Development Manager, Customer Service Agent, Customer Service Representative, Inside Sales, Outside Sales, Inbound Sales, Retail Sales, Retail Management, Cashier, Teller, Banking Representative, Collector, Collections Representative, Billing, Medical Biller, Team Leader, Store Manager, Receptionists, Administrators or Support Personnel.

Interested candidates please click Apply Now or call the number below to schedule an appointment.

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