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Senior VOIP Engineer UCC - Northbrook, IL

Company: Request Technology - Robyn Honquest
Pay: $100000.00 - 130000.00 Annually
Job type: full-time
Category: Information Technology and Services

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Job description

Sr. VoIP Engineer UCC

Looking for a Senior level Cisco VoIP Engineer with Cisco phones experience. This is an enterprise environment with 100,000 phones. This is a Senior level engineering, not just support. You will be doing architecture and engineering. Would like to see Cisco UC (unified communications), UNITY, Acme SBCs (session boarder controllers), and some kind of IP service Assurance and performance management solution (they use Brixworx). SIP is not required but preferred.


Cisco IPT Formal Training/Experience - Cisco Call Manager
- Formal Training
- Cisco Unity Connection
- Cisco Call Center
- Install experience

Cisco IPT Deployment Experience - Cisco TAC Experience

IPT Maintenance

Preferred Qualifications - Bachelor's Degree in Computer Science, Information Technology, Mathematics.
- Experience identifying operational issues and recommending and implementing strategies to resolve problems.
- At least 3 years of experience in Voice Communications Systems
- At least 2 years of experience in configuration and provisioning of Cisco Call Manager, Unity, IOS Gateway and CUSP (Cisco Unified Sip Proxy - SIP PROXY), in a SIP (Session Initiation Protocol) environment.
- Knowledge of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- At least 2 years of experience operating in a multi-site VoIP and Legacy Nortel PBX TDM environment.
- At least 2 years of experience with a telecommunications voice and data provider.
- At least 2 years of experience with configuration of Cisco Call Manager and Unity Voice Mail.
- Experience with Cisco UCS compute platform.
- Previous familiarity with Nortel Norstar KSU and 61C/81C phone systems a plus.
- Knowledge of Cisco UC, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and experience interpreting and taking action on alert management and performance management tools.
- Experience with Oracle (Acme packet) Session Border Controllers.
- Experience with Polycom, Cisco/Tandberg Video conferencing solutions (including Telepresence).
- Experience with VMware vCenter and ESXi Hypervisor.
- Experience with the design, installation, configuration, troubleshooting and monitoring of core LAN/WAN services including VoIP protocols (ie. H.323, SIP, UDP, RTP).

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